Client Success & Sales Catalyst

Berns-Landscaping-Services,-Inc.; Detroit (MI); On-site; USD 74,501,000 - 83,097,000; Full time

Job summary

Berns Landscaping Services, Inc. is seeking a strong, experienced Client Service & Sales Coordinator who is organized, professional, proactive, and exceptionally good at follow-through.

This role supports our clients, sales team, and account managers by ensuring leads, appointments, estimates, client requests, records, and follow-up activities are handled accurately and on time. We are looking for someone who is motivated to succeed and wants to build a long-term career with Berns.

Qualifications

• 3+ years of strong administrative, client-service, sales-support, or coordinator experience preferred.
• Excellent written and verbal communication skills.
• Demonstrated ability to manage multiple priorities and deadlines without losing track of details.
• Strong computer skills and the ability to learn business software quickly; CRM or field-service software experience is strongly preferred.

Responsibilities

• Own incoming phone and email communication: identify what the client needs, document it correctly, and ensure it reaches the appropriate person.
• Qualify and document new client inquiries; assign leads promptly and actively follow up when an opportunity has not moved forward.
• Schedule and confirm sales appointments, consultations, client meetings, and follow-up activities.
• Maintain accurate client and opportunity information in Aspire, including contacts, notes, photos, appointments, estimates, follow-up activities, and status updates.
• Maintain a working list of outstanding estimates and proposals; coordinate appropriate follow-up on proposals that have been sent but not accepted or declined.
• Support salespeople and account managers by preparing client history, documents, photos, proposals, appointment information, and schedules so they can focus on selling and serving clients.
• Own administrative follow-through on client questions and concerns until the appropriate team member provides an answer or resolution.
• Send confirmations, scheduling updates, proposal reminders, service information, and requested documents before clients have to ask.
• Identify missed commitments, overdue follow-ups, incomplete records, dropped handoffs, or stalled opportunities; take appropriate action or escalation early.
• Maintain organized client records so authorized team members can understand the account, service history, open items, and important conversations.
• Prepare a concise weekly sales and client-service report showing leads, appointments, outstanding estimates, follow-ups due, unresolved client concerns, and items requiring management attention.

Skills

Admin experience

Client service

Sales support

Aspire CRM

Office software

Tools

Aspire CRM

Microsoft Office

Job description

Berns Landscaping Services, Inc. is seeking a strong, experienced Client Service & Sales Coordinator who is organized, professional, proactive, and exceptionally good at follow-through.

This role supports our clients, sales team, and account managers by ensuring leads, appointments, estimates, client requests, records, and follow-up activities are handled accurately and on time. We are looking for someone who is motivated to succeed and wants to build a long-term career with Berns.