Account Manager for Landscaping and Snow Services

The Difference Landscapes; Lee (NH); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Growth opportunities

Manage high-end accounts

Training & development

Job summary

The Difference Landscapes in Lee, NH is seeking a Senior Account Manager to lead our maintenance teams, grow a portfolio of premium landscaping clients, and drive revenue through exceptional service and strategic upselling. You will respond to client inquiries within 24–48 hours, oversee contract renewals with a 95%+ retention goal, and mentor crew leaders while monitoring GPS for route efficiency.

This full-time role offers a competitive salary with performance bonuses and a growth-focused

Qualifications

• 3+ years of experience in landscaping, account management, or related field.
• Strong leadership skills to manage crews and client relationships.
• Sales-minded with a proven track record of meeting or exceeding revenue goals.
• Excellent communication and organizational skills.
• Ability to thrive in a fast-paced outdoor environment.

Responsibilities

• Maintain and grow a portfolio of high-end landscaping clients with quality service and satisfaction.
• Proactively respond to customer inquiries within 24-48 hours to build relationships.
• Oversee contract renewals, targeting 95%+ retention.
• Identify and propose property enhancements to achieve at least 25% upsell over base revenue.
• Conduct weekly site audits to ensure high quality standards.
• Manage a book of business from $750K to $1.25M and aim for $250K in enhancement sales annually.
• Oversee daily operations, ensuring crews meet quality standards and complete jobs efficiently.
• Lead daily pre-day prep meetings and mentor crew leaders.

Job description

Account Manager for Landscaping and Snow Services

Location: Lee, NH

Job Type: Full-Time

Are you a proactive leader with a passion for landscaping and customer service? Join The Difference Landscapes, a premier landscaping company known for excellence, reliability, and impeccable aesthetic design. We are seeking an Senior Account Manager to oversee our maintenance teams, build lasting client relationships, and drive growth through outstanding service and strategic upselling.

Why Join Us?

Competitive Salary + Performance-Based Bonuses

Growth-Oriented, Professional Work Environment

Opportunity to Manage High-End Landscaping Accounts

Supportive Team Culture with Training & Development

Client & Account Management

• Maintain and grow a portfolio of high-end landscaping clients, ensuring quality service and client satisfaction.
• Proactively respond to customer inquiries within 24-48 hours to foster strong relationships.
• Oversee contract renewals, aiming for a 95%+ retention rate.
• Identify and propose property enhancements, achieving a minimum of 25% upsell over base contract revenue.
• Conduct weekly site audits to ensure high-quality standards.

Sales & Revenue Growth

• Manage a book of business ranging from $750K $1.25M.
• Meet or exceed $250K in enhancement sales annually at higher rates.
• Achieve a 55%+ gross profit margin on all sales.

Operations & Team Leadership

• Oversee daily operations, ensuring crews meet quality standards and complete jobs efficiently.
• Conduct daily pre-day prep meetings to align crews on schedules, tools, and job scopes.
• Ensure safety culture is enforced, including PPE use and DOT log compliance.
• Train and mentor crew leaders, providing weekly 1-on-1s and mid-season performance reviews.
• Monitor GPS tracking to improve route efficiency and productivity.

Equipment & Shop Management

• Ensure all equipment is well-maintained and operational.
• Keep shop, yard, and maintenance areas clean and organized.
• Communicate with the Operations Manager regarding repairs and inventory restocking.

Seasonal Expectations

• Spring (3/15 6/15): 55+ hrs/week, including Saturdays.
• Summer-Fall (6/15 Snowfall): ~50 hrs/week, Monday-Friday.
• Winter (Snowfall 3/15): 40 hrs/week on non-snow weeks, with snow management duties.

What We're Looking For

• 3+ years of experience in landscaping, account management, or a related field.
• Strong leadership skills with the ability to manage crews and client relationships effectively.
• Sales-minded with a proven track record of meeting or exceeding revenue goals.
• Excellent communication and organizational skills.
• Ability to thrive in a fast-paced, outdoor environment.

Ready to Make a Difference?

If you're a motivated leader looking to grow within a high-end landscaping company, we'd love to hear from you!