Client Success & Routing Lead

Leesel Transportation; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Leesel Transportation is looking for a candidate to oversee the Routing team responsible for managing client accounts effectively. The role involves ensuring clients receive maximum value from the ADROIT services and training new employees in customer service policies and best practices.

The ideal candidate will monitor communication channels, track service quality, and engage with customers to maintain satisfaction. This position is essential to ensure smooth operations and resolve issues promptly while working closely with various teams.

Qualifications

• Excellent communication and de-escalation skills.
• Experience in customer service and account management.
• Ability to train and mentor new employees.

Responsibilities

• Oversee the Routing team and manage client accounts.
• Train new employees on service policies and routing practices.
• Monitor Slack channels for timely issue resolution.

Job description

Leesel Transportation is looking for a candidate to oversee the Routing team responsible for managing client accounts effectively. The role involves ensuring clients receive maximum value from the ADROIT services and training new employees in customer service policies and best practices.

The ideal candidate will monitor communication channels, track service quality, and engage with customers to maintain satisfaction. This position is essential to ensure smooth operations and resolve issues promptly while working closely with various teams.