Client Services Manager

UHA; Honolulu (HI); On-site; USD 97,000 - 127,000; Full time

Benefits offered by this job

100% family medical insurance

20 days paid personal time off

Job summary

UHA is seeking a Client Services Manager in Honolulu, HI to lead and grow the Client Services Supervisors while ensuring exceptional service for brokers and clients. The role focuses on department workflow, service standards, renewals, and retention in collaboration with senior leadership.

The ideal candidate will have 7–10 years in account management and servicing, 3–5 years of team leadership, and strong communication and relationship-building skills. Travel within Oahu may be required.

Qualifications

• Bachelor’s degree from an accredited university/college or relevant work experience.
• 7-10 years in account management and servicing, sales, and customer retention.
• 3-5 years supervising or managing teams.
• Demonstrated ability to lead, manage, and review the work of associates.
• Strong communication, relationship-building, organizational, and leadership skills.

Responsibilities

• Lead, coach, and develop Client Services Supervisors.
• Build and maintain strong relationships with UHA brokers, consultants, and clients.
• Support client relationship management, retention, and renewals.
• Conduct client retention meetings based on departmental requirements.
• Monitor department workloads, outstanding tasks, and opportunities through Salesforce; oversee training materials, procedures, and department workflows.
• Ensure a consistently high level of service to brokers and clients.
• Ensure the quality of Open Enrollment presentations.
• Support departmental business plan and performance improvement initiatives.
• Partner with leadership to support department operations and organizational goals.

Skills

Leadership

Relationship-building

Communication

Team coaching

Organizational skills

Education

Bachelor’s degree

Tools

Salesforce

Microsoft Office

QNXT

MAS200

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Client Services Manager

Regular Full-Time Manager Honolulu, HI, US

Salary Range: $97,320.00 To $126,516.00 Annually

JOIN UHA'S TEAM

We focus on your health and pay 100% for your family's medical insurance and provide 20 days of paid personal time off during your first year!

Client Services Manager

FLSA: Full-time, Exempt

Salary Range: $97,320 - $126,516 annually

General Description of Position:

The Client Services Manager leads and develops the Client Services Supervisors to ensure an exceptional experience for UHA's brokers and clients. This position oversees department workflow and service standards, supports client retention and renewals, strengthens relationships with brokers, consultants, and clients, and works closely with leadership to achieve departmental and organizational goals.

What You'll Do:

• Lead, coach, and develop Client Services Supervisors.
• Build and maintain strong relationships with UHA brokers, consultants, and clients.
• Support client relationship management, retention, and renewals.
• Conduct client retention meetings based on departmental requirements.
• Monitor department workloads, outstanding tasks, and opportunities through Salesforce.Oversee training materials, procedures, and department workflows.
• Ensure a consistently high level of service to brokers and clients.
• Ensure the quality of Open Enrollment presentations.
• Support departmental business plan and performance improvement initiatives.
• Partner with leadership to support department operations and organizational goals.

What We're Looking For:

• Bachelor’s degree from an accredited university/college or relevant work experience.
• 7-10 years of experience in account management and servicing, sales, and customer retention.
• 3-5 years of experience supervising or managing teams.
• Demonstrated ability to lead, manage, and review the work of associates.
• Strong communication, relationship-building, organizational, and leadership skills.
• Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• Ability to work collaboratively as part of a team toward organizational and management goals
• Ability to travel on Oahu and, when necessary, to the neighbor islands.

Preferred Qualifications:

• Medical insurance industry experience.
• Experience with Salesforce or other CRM systems.
• Experience with QNXT and MAS200.

Location Requirement:

*This position is based on Oahu and requires regular in-office work. Candidates must currently reside on Oahu.

Competitive compensation & excellent benefits offered