Client Success & Retention Manager

WebMD; El Segundo (CA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health insurance options (medical, dental, vision)

401(k) retirement savings plan with company match

Paid time off (PTO)

Flexible spending accounts (FSA)

Employee Assistance Program (EAP)

Job summary

A leading health information provider in El Segundo seeks an Account Manager to enhance client relationships and retention rates by delivering exceptional customer service. The role involves managing client accounts, supporting them with their services, and identifying opportunities for upselling. The ideal candidate should have excellent communication skills, the ability to problem solve, and competence in the Microsoft Suite. A competitive hourly rate starting at $20 is offered, along with comprehensive benefits for employees and their families.

Qualifications

• A strong communicator who can manage client relationships effectively.
• Able to prioritize tasks and meet deadlines based on client needs.
• Detail-oriented with the ability to work independently.

Responsibilities

• Manage client relationships and deliver outstanding customer experiences.
• Provide day-to-day customer service including answering calls.
• Identify opportunities for improvements and upselling.

Skills

Excellent written and oral communication skills

Prioritization and multi-tasking abilities

Detail oriented

Sales skills for add-ons/upgrades

Problem-solving abilities

Technical competence with account management systems

Microsoft Suite competence (Word and Excel)

Job description

A leading health information provider in El Segundo seeks an Account Manager to enhance client relationships and retention rates by delivering exceptional customer service. The role involves managing client accounts, supporting them with their services, and identifying opportunities for upselling. The ideal candidate should have excellent communication skills, the ability to problem solve, and competence in the Microsoft Suite. A competitive hourly rate starting at $20 is offered, along with comprehensive benefits for employees and their families.