Strategic Health Account Manager — Client Success

WebMD; Los Angeles (CA); On-site; USD 22,730 - 32,373; Full time

Job summary

A leading health information service provider is seeking an Account Manager to enhance client relationships and ensure a seamless customer experience. Responsibilities include managing accounts, supporting clients, tracking payments, and achieving KPI targets. Candidates should have excellent communication skills, the ability to prioritize tasks, and a detail-oriented approach. Compensation starts at $20/hour with potential for upselling existing services. Ideal for someone with a customer service background looking to grow in a dynamic environment.

Qualifications

• Excellent written and oral communication skills required.
• Ability to prioritize and multi-task based on established deadlines.
• Detail-oriented and able to execute responsibilities at a high level.

Responsibilities

• Manage client relationships and deliver outstanding customer experience.
• Support clients with provisioning and maintaining accounts.
• Provide day-to-day customer service such as answering calls.
• Help clients understand and maximize the value of their services.
• Proactively identify areas for improvement.
• Manage retention efforts with scheduled check-ins.
• Initiate upsell opportunities for clients.
• Track customer payments and follow up on delinquency.
• Achieve KPI targets for client retention and upselling.

Skills

Excellent written and oral communication skills

Detail-oriented and able to execute responsibilities

Ability to prioritize and multi-task

Comfortable with selling add-on/upgrade services

Problem-solving ability

Technical competence with back-end account management systems

Microsoft Suite competence (Word and Excel)

Job description

A leading health information service provider is seeking an Account Manager to enhance client relationships and ensure a seamless customer experience. Responsibilities include managing accounts, supporting clients, tracking payments, and achieving KPI targets. Candidates should have excellent communication skills, the ability to prioritize tasks, and a detail-oriented approach. Compensation starts at $20/hour with potential for upselling existing services. Ideal for someone with a customer service background looking to grow in a dynamic environment.