Client Success & Retention Lead — Insurance

State Farm Insurance - South Bay; Hermosa Beach (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

High Ticket Commissions

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Job summary

An insurance agency specializing in customer service seeks an Account Lead - State Farm Agent Team Member in Hermosa Beach, California. You will oversee the customer service team, manage operations, and enhance customer experiences. Responsibilities include policy development, handling escalated complaints, and onboarding new customers. The ideal candidate has 4+ years of customer service experience and strong leadership skills, with a focus on customer retention. Opportunities for growth within the agency are available.

Qualifications

• 4+ years of experience in customer service.
• 2+ years in a supervisor role is a plus.
• Strong leadership and organizational skills.

Responsibilities

• Oversee the customer service team and manage daily operations.
• Develop and implement customer service policies and training programs.
• Handle escalated customer complaints professionally.

Skills

Customer service

Leadership

Organizational skills

Problem-solving

Communication

Detail-oriented

Bilingual Spanish

Job description

An insurance agency specializing in customer service seeks an Account Lead - State Farm Agent Team Member in Hermosa Beach, California. You will oversee the customer service team, manage operations, and enhance customer experiences. Responsibilities include policy development, handling escalated complaints, and onboarding new customers. The ideal candidate has 4+ years of customer service experience and strong leadership skills, with a focus on customer retention. Opportunities for growth within the agency are available.