Insurance Account & Customer Service Lead

State Farm Insurance - South Bay; Hermosa Beach (CA); Presencial; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Descripción de la vacante

An insurance agency in Hermosa Beach is looking for an Account Representative. In this role, you will manage daily customer service operations, overseeing the team and ensuring compliance with policies. Ideal candidates will have extensive experience in customer service, strong leadership and organizational skills, and a genuine desire to help clients. The position offers opportunities for advancement with benefits such as 401(k) matching and performance bonuses.

Formación

• 4+ years of experience in customer service.
• 2+ years in a supervisor role preferred.
• Bilingual Spanish is a plus.

Responsabilidades

• Oversee customer service team and manage daily operations.
• Develop and implement customer service policies.
• Handle escalated customer complaints promptly.

Conocimientos

Customer service

Leadership

Organizational skills

Problem-solving

Detail-oriented

Communication

Interpersonal abilities

Descripción del empleo

An insurance agency in Hermosa Beach is looking for an Account Representative. In this role, you will manage daily customer service operations, overseeing the team and ensuring compliance with policies. Ideal candidates will have extensive experience in customer service, strong leadership and organizational skills, and a genuine desire to help clients. The position offers opportunities for advancement with benefits such as 401(k) matching and performance bonuses.