Client Success Representative (Remote)

DEMAND.com; Honolulu (HI); On-site; USD 60,000 - 80,000; Full time

Job summary

DEMAND.com in Honolulu, Hawaii, is seeking a Customer Success professional to build strong client relationships. You will develop and nurture relationships with accounts to ensure successful campaigns and client satisfaction. The ideal candidate has two years of account management or customer service experience and strong organizational skills. The role involves collaborating with the Sales team, managing documentation, and ensuring clients have a great experience. Join us to make a positive impact on our client's journey!

Qualifications

• Minimum two years of account management or customer service experience preferred.
• Comfortable learning various software, from MS Office to CRM systems.
• Highly organized and detail-oriented.

Responsibilities

• Develop and nurture relationships with selected accounts.
• Be a trusted advisor and expert in DemandFactor offerings.
• Manage account documentation, including reports and recommendations.

Skills

Excellent written and verbal communication

Customer success management

Organizational skills

Problem-solving

Time management

Tools

MS Office (Excel)

CRM systems

Job description

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities and Duties

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management, fostering growth through great customer service.

Qualifications

• Excellent written and verbal communication skills with a strong connection to customer success.
• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Strong problem-solving skills, with the ability to engage and interact with internal teams.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
• Comfortable learning various software, from MS Office (Excel) to CRM systems.
• Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment.