Client Success Representative

BT Brokers LLC; Tampa (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with Employer Match

Job summary

Microchip USA, based in Tampa, Florida, seeks a client success professional to manage inquiries, maintain client records in the CRM, and ensure accurate order status communication with clients and the operations team. The role emphasizes building strong client relationships and delivering excellent service in an in-office setting.

The ideal candidate will have prior client success experience, strong communication skills, and a positive, professional demeanor.

Qualifications

• Experience in client success or similar roles.
• Ability to build rapport with clients and manage relationships.
• Strong prioritization and multitasking abilities.
• Excellent written communication skills.
• Excellent verbal communication skills.
• Positive and professional demeanor.

Responsibilities

• Manage client inquiries and respond promptly via email/phone.
• Clearly convey order errors and requirements between company and clients.
• Collaborate with operations to provide accurate order status updates.
• Document and update client records in the CRM.
• Identify ways to enhance the client experience from start to finish of a deal.
• Represent Microchip USA's core values: Efficient, Dedicated, Excellent.

Skills

Client success

Rapport building

Prioritization

Written communication

Verbal communication

Positive demeanor

Tools

CRM

Microsoft Office

Email

Internet

Job description

About Microchip USA

Microchip USA is an independent technology distributor headquartered in Tampa, Florida, with additional offices in Houston, Hong Kong, and Shenzhen, China, and a prior presence in Europe. We specialize in sourcing hard-to-find, end-of-life, and excess electronic components, supporting some of the world’s leading manufacturers when traditional supply chains fall short. In a market where availability, speed, and trust matter, we help our clients solve complex supply chain challenges, often when others cannot.

The Opportunity

We are looking to add high-energy, motivated professionals to our team. Our ideal candidate prioritizes their personal and professional development, is confident in their ability to be successful, and brings a positive attitude and strong work ethic to the office every day.

What You’ll Do

• Client inquiry management
• Effectively communicate order errors and requirements betweenthecompany and clients
• Collaborate with the operations team to ensure we are giving clientsaccurateorder statusupdatesvia email and phone
• Document and update client records based on the operating CRM
• Find innovative ways to enhance the client experiencefrom start tofinishof a deal
• Represent the company's core valuesof beingEfficient, Dedicated, and Excellent

What We’re Looking For

• Previousexperience in client success or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Excellent computer skills (Microsoft Office Suite, Emails, Internet, CRM)

Compensation & Benefits

• Fully paid medical, dental, vision insurance for employee coverage
• Fully paid basic Life Insurance policy (MetLife)
• Generous Paid Time Off / Holidays
• 401k Retirement Plan with Employer Match

Work Environment

• Full-time, in-office role based in Tampa, Florida
• Monday-Thursday: 9:00 AM - 5:00 PM EST / 8:00 AM - 4:00 PM CST (includes a paid lunch break and afternoon break)
• Fridays: performance-based early release

Why Microchip USA

• Strong leadership, a growing business, and a fun, energized culture
• Real earning potential tied directly to performance (sales executive positions only)
• Opportunity to help build something meaningful and scalable
• A team environment where people genuinely care for and support each other