Client Success Specialist: Elevate the Client Experience

BT Brokers LLC; Tampa (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with Employer Match

Job summary

Microchip USA, based in Tampa, Florida, seeks a client success professional to manage inquiries, maintain client records in the CRM, and ensure accurate order status communication with clients and the operations team. The role emphasizes building strong client relationships and delivering excellent service in an in-office setting.

The ideal candidate will have prior client success experience, strong communication skills, and a positive, professional demeanor.

Qualifications

• Experience in client success or similar roles.
• Ability to build rapport with clients and manage relationships.
• Strong prioritization and multitasking abilities.
• Excellent written communication skills.
• Excellent verbal communication skills.
• Positive and professional demeanor.

Responsibilities

• Manage client inquiries and respond promptly via email/phone.
• Clearly convey order errors and requirements between company and clients.
• Collaborate with operations to provide accurate order status updates.
• Document and update client records in the CRM.
• Identify ways to enhance the client experience from start to finish of a deal.
• Represent Microchip USA's core values: Efficient, Dedicated, Excellent.

Skills

Client success

Rapport building

Prioritization

Written communication

Verbal communication

Positive demeanor

Tools

CRM

Microsoft Office

Email

Internet

Job description

Microchip USA, based in Tampa, Florida, seeks a client success professional to manage inquiries, maintain client records in the CRM, and ensure accurate order status communication with clients and the operations team. The role emphasizes building strong client relationships and delivering excellent service in an in-office setting.

The ideal candidate will have prior client success experience, strong communication skills, and a positive, professional demeanor.