Client Success Representative

Microchip USA; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Paid time off

401k with employer match

Job summary

Microchip USA in Tampa seeks high-energy, motivated professionals for a client success role. You will prioritize personal and professional development, stay confident, and bring a positive attitude and strong work ethic to the office daily.

In this position you will manage client inquiries, communicate order requirements between the company and clients, coordinate with operations to provide accurate order status via email and phone, and maintain client records in the CRM.

Qualifications

• Previous experience in client success or related field.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Excellent written and verbal communication skills.

Responsibilities

• Client inquiry management.
• Communicate order errors and requirements between the company and clients.
• Collaborate with the operations team to provide accurate order status updates via email and phone.
• Document and update client records based on the CRM.
• Find innovative ways to enhance the client experience from start to finish of a deal.
• Represent the company's core values of being Transparent, Innovative, and Efficient.

Skills

Client success

Rapport building

Multitasking

Communication

CRM

MS Office

Tools

CRM

MS Office

Job description

About Microchip USA

Microchip USA is an independent technology distributor headquartered in Tampa, Florida, with additional offices in Houston, Hong Kong, and Shenzhen, China, and a prior presence in Europe. We specialize in sourcing hard‑to‑find, end‑of‑life, and excess electronic components, supporting some of the world’s leading manufacturers when traditional supply chains fall short. In a market where availability, speed, and trust matter, we help our clients solve complex supply chain challenges, often when others cannot.

About Microchip USA

Microchip USA is an independent technology distributor headquartered in Tampa, Florida, with additional offices in Houston, Hong Kong, and Shenzhen, China, and a prior presence in Europe. We specialize in sourcing hard‑to‑find, end‑of‑life, and excess electronic components, supporting some of the world’s leading manufacturers when traditional supply chains fall short. In a market where availability, speed, and trust matter, we help our clients solve complex supply chain challenges, often when others cannot.

The Opportunity

We are looking to add high‑energy, motivated professionals to our team. Our ideal candidate prioritizes their personal and professional development, is confident in their ability to be successful, and brings a positive attitude and strong work ethic to the office every day.

What You’ll Do

• Client inquiry management
• Effectively communicate order errors and requirements betweenthecompany and clients
• Collaborate with the operations team to ensure we are giving clientsaccurateorder statusupdatesvia email and phone
• Document and update client records based on the operating CRM
• Find innovative ways to enhance the client experiencefrom start tofinishof a deal
• Represent the company's core valuesof beingTransparent, Innovative, and Efficient

What We’re Looking For

• Previousexperience in client success or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Excellent computer skills (Microsoft Office Suite, Emails, Internet, CRM)

Compensation & Benefits

• Fully paid medical, dental, vision insurance for employee coverage
• Fully paid basic Life Insurance policy (MetLife)
• Generous Paid Time Off / Holidays
• 401k Retirement Plan with Employer Match

Work Environment

• Full-time, in-office role based in _______________
• Monday–Thursday: 9:00 AM – 5:00 PM EST / 8:00 AM - 4:00 PM CST (includes a paid lunch break and afternoon break)
• Fridays: performance-based early release

Why Microchip USA

• Strong leadership, a growing business, and a fun, energized culture
• Real earning potential tied directly to performance (sales executive positions only)
• Opportunity to help build something meaningful and scalable
• A team environment where people genuinely care for and support each other