Client Success Pro: Elevate Client Experience

Microchip USA; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Paid time off

401k with employer match

Job summary

Microchip USA in Tampa seeks high-energy, motivated professionals for a client success role. You will prioritize personal and professional development, stay confident, and bring a positive attitude and strong work ethic to the office daily.

In this position you will manage client inquiries, communicate order requirements between the company and clients, coordinate with operations to provide accurate order status via email and phone, and maintain client records in the CRM.

Qualifications

• Previous experience in client success or related field.
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Excellent written and verbal communication skills.

Responsibilities

• Client inquiry management.
• Communicate order errors and requirements between the company and clients.
• Collaborate with the operations team to provide accurate order status updates via email and phone.
• Document and update client records based on the CRM.
• Find innovative ways to enhance the client experience from start to finish of a deal.
• Represent the company's core values of being Transparent, Innovative, and Efficient.

Skills

Client success

Rapport building

Multitasking

Communication

CRM

MS Office

Tools

CRM

MS Office

Job description

Microchip USA in Tampa seeks high-energy, motivated professionals for a client success role. You will prioritize personal and professional development, stay confident, and bring a positive attitude and strong work ethic to the office daily.

In this position you will manage client inquiries, communicate order requirements between the company and clients, coordinate with operations to provide accurate order status via email and phone, and maintain client records in the CRM.