Client Success Representative

Clc Partnership; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company is seeking a Client Success Representative in Atlanta, GA. This role is crucial for delivering exceptional support to university partners and enhancing product adoption. The ideal candidate will have strong customer service skills, the ability to multitask, and a commitment to client success.

Benefits

Medical

Dental

Vision

HSA

Life Insurance

Flexible Paid Time Off

Paid Holidays

401(k)

Disability plans

Qualifications

• 1+ years of customer service experience required.
• Excellent communication skills, both oral and written.
• Ability to work independently and manage client issues.

Responsibilities

• Handle inbound calls and support tickets from clients.
• Manage relationships with CLC clients and platform users.
• Drive successful user experiences focusing on planning and engagement.

Skills

Communication

Multitasking

Customer Service

Listening Skills

Problem Solving

Job description

Client Success Representative page is loaded

Client Success Representative

Apply locations: Atlanta, GA | Time type: Full time | Posted on: Posted Yesterday | Job requisition id: R100413

The Client Success Representative will be primarily responsible for delivering best-in-class support to a quickly growing set of university partners. This person will fast-track success by accelerating adoption of new products by external clients (predominantly within athletic departments) and will help shape the strategic vision of our solutions by acting as the voice of the end user.

This role will be client-facing across both internal and external users. The Client Success Representative will report to the Client Success Manager.

Responsibilities:

• Handle inbound calls and support tickets from clients and customers
• Respond promptly to all client requests
• Manage relationships with CLC clients and platform users, acting as a product expert and technical resource (including data collection and system demos)
• Review client/stakeholder feedback to enhance product offerings and support
• Drive successful user experiences focusing on planning, engagement, implementation, feature adoption, and measurement
• Contribute to product improvement through user feedback
• Support planning, scoping, and prioritization of future success projects to meet platform goals
• Collaborate with management to share client feedback
• Support the design and evolution of client success operations to promote product adoption
• Contribute to the success roadmap aligned with each solution’s business goals

Qualifications:

• 1+ years of customer service experience
• Excellent communication skills, both oral and written
• Ability to multitask and manage changing priorities
• Team-player with outstanding customer service skills and self-motivation
• Ability to work independently within a group environment to resolve client issues
• Strong listening skills and ability to remain calm and helpful with clients
• Sense of urgency, ambition, and drive to complete tasks and projects
• Desire to increase knowledge and skills
• Experience in developing or contributing to client success functions
• Ability to take full responsibility for client success for assigned clients
• Capacity to understand clients’ concerns and troubleshoot as needed
• Ability to create and maintain end-user product documentation

Learfield offers comprehensive benefits including Medical, Dental, Vision, HSA, Life Insurance, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Disability plans.

Learfield is an Equal Opportunity Employer, providing equal employment opportunities regardless of race, color, sex, gender identity, sexual orientation, religion, national origin, pregnancy, veteran status, or disability.