Client Success Representative

CGS Federal (Contact Government Services); Springfield (IL); On-site; USD 52,000 - 72,000; Full time

Job summary

CGS Federal is seeking a Client Success Representative to enhance client engagement and support new business development. This role requires solid communication skills and the ability to manage candidate placements through various phases including onboarding. The ideal candidate will contribute to documenting processes and maintaining client relationships while assisting the business development team.

Qualifications

• Demonstrable experience in program initiative tasks.
• Ability to understand and execute support roles for client success.
• Experience with candidate sourcing and interview processes.

Responsibilities

• Support the Client Success department with new opportunities.
• Maintain CRM and update opportunity details.
• Assist with onboarding new clients and managing client relationships.

Skills

Communication skills

Technical communication

Business acumen

Job description

6 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

CGS Federal (Contact Government Services) provided pay range

This range is provided by CGS Federal (Contact Government Services). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$52,500.00/yr - $71,250.00/yr

Contact Government Services is seeking a Client Success Representative to support our team.

The position of Client Success Representative requires knowledge and capabilities inclusive of general business sense, excellent communication skills, experience with a variety of technical communication methods, and demonstrable experience in understanding & executing program initiative style tasking. This position includes primary duties of supporting the Client Success department with goals of identification of new opportunity, recruitment efforts related to new contract acquisition, assistance with existing client program support tasks, and providing support to the Director level of the Client Success team for other needs of the department. This position may include support in the form of identifying new candidates for placement on CGS prime and subcontracts, the ushering of such candidates through security processes, and coordination of program kickoff / sustainment needs around personnel and service requirements. The Client Success Representative will work alongside the Business Development department to help identify and win new bid work to help CGS grow its prime and subcontracting portfolio. This position might be asked to support in various phases of proposal support and may even be asked to dedicate hours to the operational execution of a project as a billable resource. This position is designed to serve as a direct support role to the Director level of the Client Success team.

Job duties and responsibilities may include but are not limited to

• Maintain the CRM by updating opportunity cards, assisting to establish pricing, identification & sourcing of candidates, conducting interviews, and submitting qualified candidates against qualified requisitions
• Review and provide presentation for candidates to be submitted to end clients
• Manage a pipeline of candidates being considered for open opportunities to ensure they get pre-screens, prime interviews, government interviews, and through security screening processes to be successfully placed on contract
• Manage, update and enhance CGS Applicant Tracking Systems
• Participate in the creation and maintenance of core documentation and systems
• Maintain a knowledge of government contracting
• Assist with the maintenance of CGS's client relationships, and all respective needs, communications, opportunities, and growth initiatives
• Create organic growth with existing clients
• Participate deal crafting and business strategy for growth including pricing and contract term considerations
• Assist with the onboarding new clients from wins from new prime and subcontract bids
• Assist the Business Development team with pricing, market research, technical writing, sourcing key personnel, sourcing representative resumes, and actively participating in the various phases of the business development lifecycle.
  
  

$52,500 - $71,250 a year

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Accounting

Referrals increase your chances of interviewing at CGS Federal (Contact Government Services) by 2x

Get notified about new Client Representative jobs in Springfield, IL.

Customer Service Representative - Remote

Springfield, IL $52,500.00-$71,250.00 1 month ago

Personal Lines Account Manager (Customer Support)

CUSTOMER SERVICE REPRESENTATIVE - Front Desk (51277)

Springfield, IL $67,500.00-$97,500.00 1 month ago

Springfield, IL $66,330.00-$145,860.00 18 hours ago

Area Transportation Business Development Leader

Springfield, IL $112,630.00-$176,990.00 5 days ago

Rainstorm Car Wash Customer Service Representative

Rainstorm Car Wash Customer Service Representative

Customer Service Representative, 2nd Shift

Customer Service Representative, PT Evenings

Customer Service Representative, PT Overnights

Customer Service Representative, PT Overnights

Customer Service Representative, PT Overnights

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.