Customer Success Rep

Oldcastle BuildingEnvelope; Westbrook (ME); Remote; USD 50,000 - 70,000; Full time

Job summary

Join a leading company as a Customer Success Representative, where you will provide critical support to Premier accounts in the architectural glass and building products sector. This role blends customer engagement, technical support, and relationship management, perfect for an organized individual looking for growth within an industry leader. The position allows for remote work while requiring some travel within designated U.S. regions.

Benefits

Industry competitive benefits

Work-life balance

Pay-for-performance culture

Comprehensive training programs

Qualifications

• 5+ years of experience in customer service, project management, and/or sales.
• Experience in the glass & glazing industry, construction or building products preferred.

Responsibilities

• Provides extensive post-land support for Premier Accounts across our GGS business.
• Engage with customers actively throughout order processing to drive satisfaction.
• Identifies opportunities to expand with add-on buys.

Skills

Customer management

Communication skills

Problem solving

Education

Bachelor's Degree or equivalent work experience

Job description

Join to apply for the Customer Success Rep role at Oldcastle BuildingEnvelope

Join to apply for the Customer Success Rep role at Oldcastle BuildingEnvelope

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You’ll Get To Do

The Customer Success Rep is focused on providing post-land support for Premier accounts across our GGS (Metal and glass) business and reports to the Customer Success Manager.

This role is perfect for an individual who is organized, leader, and has customer management skills. A vital member of the Customer Success Team, this is an opportunity to build a career with an industry leader.

This role can be remote but you must live in the Northeast Region or Central Northeast Region of the U.S.. 10-25% travel is required

Job responsibilities include:

• Provides extensive post-land support for Premier Accounts across our GGS business, both architectural aluminum and glass.
• Engage with customers actively and consistently throughout order processing and delivery to drive customer satisfaction.
• Drives adoption in assigned accounts, providing basic technical support to ensure customer satisfaction.
• Resolves customer issues, escalating issues when other internal stakeholders are needed.
• Engages Customer Service Reps, Estimating, Project Management, Engineering, and Operations when appropriate.
• Identifies opportunities to expand with add-on buys.
  
  

What We Are Looking For

• Bachelor's Degree or equivalent work experience preferred
• 5+ years of experience in customer service, project management, and/or sales
• Experience working with large, complex organizations preferred
• Experience in the glass & glazing industry, construction or building products
• Results oriented, ensuring we deliver on existing commitments while also working to continuously improve relations with customers
• Strong written and verbal communications skills to all levels of an organization
  
  

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed
  
  

OBE is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link.

Oldcastle BuildingEnvelope is an E-Verify Employer.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wholesale Building Materials

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