Client Success Representative (Remote)

DemandFactor; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Client Success Representative to enhance customer relationships and ensure satisfaction. In this pivotal role, you will develop and nurture client accounts, collaborate with internal teams to deliver exceptional campaign leads, and manage documentation to foster growth. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a knack for organization. Join a dynamic team where your contributions will drive success and create lasting client partnerships in a thriving technology environment.

Qualifications

• 2+ years of account management or customer service experience preferred.
• Strong problem-solving skills and ability to work independently.

Responsibilities

• Develop and nurture relationships with selected accounts for successful campaigns.
• Manage account documentation and handle post-sale account management.

Skills

Excellent written and verbal communication skills

Problem-solving skills

Time Management

Effective Prioritization

Organizational skills

Tools

MS Office (Excel)

CRM systems

Job description

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities And Duties

• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management, fostering growth through great customer service.

Qualifications

• Excellent written and verbal communication skills with a strong connection to customer success.
• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Strong problem-solving skills, with the ability to engage and interact with internal teams.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
• Comfortable learning various software, from MS Office (Excel) to CRM systems.
• Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Client Success Representative

Industries

Software Development, Technology, Information and Internet, and IT Services and IT Consulting