Client Success Representative

David Bayer Businesses; United States; Remote; USD 45,000 - 55,000; Full time

Job summary

A leading company on a mission to change lives is seeking a Client Success Representative. The role involves supporting clients in a meaningful way, managing inquiries, and ensuring a high-quality client experience. This opportunity is ideal for proactive individuals passionate about client success and eager to grow in a fast-paced environment.

Benefits

Work from Home

Paid Time Off

Medical/Dental/Vision Insurance

Access to Company Programs

Attendance at Live Events

Qualifications

• Exceptional oral & written communication skills required.
• Adaptable and quick learner in multiple system environments.
• Experience with customer support tools and CRMs.

Responsibilities

• Interact with clients providing support for inquiries.
• Address refunds and late payment requests.
• Collaborate with teams to escalate issues and resolve concerns.

Skills

Communication

Client Support

Adaptability

Attention to Detail

Tools

Customer Support Ticketing Platforms

Slack

Google Drive

G Suite/Microsoft Office 365

Job description

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Join a World-Class Team on a Mission to Change Lives

Are you passionate about helping people unlock their full potential? Do you thrive in fast-paced environments where excellence, empathy, and high performance are the standard? If so, we want to meet you!

We’re on a mission to change the world—one mindset at a time. Our work empowers entrepreneurs, professionals, and individuals to transform their thinking, break free from limitation, and live into their purpose. As a Client Success Representative, you’ll be on the front lines of this transformation, ensuring clients feel deeply supported, seen, and successful every step of the way.

This isn’t your average customer support role. This is an opportunity to be part of something meaningful, where your voice matters, your ideas are welcomed, and your work directly impacts lives around the globe.

Mission of this Position

As a Client Success Representative, you will be interacting directly with prospects and clients, supporting inbound questions, requests surrounding refunds and late payments, and outbound client and prospect follow-up in support of our coaching and sales teams. Additionally, your day-to-day activities will include interaction with your Senior Customer Support Manager and other departments to escalate issues and share client concerns.

Our top priority is treating clients like family—their success is our obsession. To thrive in this role, you must be a proactive, results-driven professional who leads with excellence, urgency, and care. We anticipate clients’ needs before they arise, which means working at a fast pace, staying laser-focused on details, and consistently meeting or exceeding deadlines.

You’re passionate about delivering exceptional client experiences, energized by supporting others, and eager to learn and grow. This role spans multiple system environments, so you’ll need to be adaptable, a quick learner, and bring solid experience with customer support ticketing platforms, Slack, Google Drive, and G Suite/Microsoft Office 365 (Outlook, Excel, Word).

You’re perfect for this role if you can not only perform your day-to-day tasks at the highest level, but you’re also quick at identifying and communicating opportunities for process improvement that improve both the client experience and our internal efficiency. You have extraordinary oral & written communication skills and are comfortable using CRMs and Google Suite. You. Must. Love. People.

In other words, we’re looking for a highly skilled, clear communicator with strong social intelligence—someone who can manage day-to-day tasks while staying adaptable in the fast-paced environment of a growing company. This opportunity is amazing. The interview process will be difficult. We have a kickass team, and we mean to keep it that way because this team is the #1 reason we are on our way to impacting millions of lives.

We are an inspired team, grateful that we get to do this for a living. We aim to do everything with world-class excellence. We work hard. We play hard. We hire passionate people who don’t have to be micromanaged. There is a growth opportunity. We set clear expectations and communicate often. We are honest and respectful. We are on a journey together. We are a team. We are changing the world one mindset at a time.

Compensation

• Salary Range: $45,000 - $55,000
• Like any awesome company, we offer a great compensation package, paid time off, and insurance (medical/dental/vision/life/disability), and other fun perks like:
• You get to work at home
• We have fun company gatherings
• You gain access to our programs
• You get to go to some of our live events (domestic and international)
  
  

Compensation: $45,000 - $55,000

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Professional Training and Coaching

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