Client Success & Reporting Specialist — Remote

IC System; Saint Paul (MN); Hybrid; USD 22,000 - 29,000; Full time

Job summary

IC System in Minnesota is seeking a Client Process Representative to support our highest revenue-generating clients with proactive service, timely communication, and accurate delivery of client needs. You will manage assigned accounts and work across departments to ensure exceptional support.

The role requires 1–3 years in client services, strong written and verbal communication, and proficiency with Salesforce and Microsoft Office.

Qualifications

• 1–3 years of experience in client services or a related customer-facing role.
• Familiarity with reporting and data management.
• Proficiency with CRM tools such as Salesforce and Microsoft Office.
• Strong written and verbal communication with professionalism and empathy.

Responsibilities

• Generate daily, weekly and monthly reports to meet client deadlines as required.
• Answer client inquiries regarding products, services, operational processes, and billing.
• Work with account managers on processes and compliance.
• Monitor trends and alert management of any changes.
• Provide client service and support to deliver accurate information and updates.

Skills

Client services

Communication skills

Problem solving

Data management

Tools

Salesforce

Microsoft Office

Job description

IC System in Minnesota is seeking a Client Process Representative to support our highest revenue-generating clients with proactive service, timely communication, and accurate delivery of client needs. You will manage assigned accounts and work across departments to ensure exceptional support.

The role requires 1–3 years in client services, strong written and verbal communication, and proficiency with Salesforce and Microsoft Office.