Client Experience Coordinator (Remote)

Nexora Talent; Louisville (KY); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Flexible environment

Training and ongoing support

Growth opportunities

Performance-based compensation

Job summary

Nexora Talent is hiring a Client Experience Coordinator to support clients from onboarding to ongoing service. You will serve as the primary contact, coordinate requests from start to finish, and respond promptly by phone, email, and chat from our Louisville team.

The role emphasizes proactive problem-solving, strong communication, and the ability to prioritize in a fast-paced environment. Flexible work arrangements and growth opportunities are offered.

Qualifications

• Strong communication and problem-solving skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently and manage priorities.
• Basic computer skills including CRM systems and scheduling tools.
• Previous experience in customer service or coordination is preferred.

Responsibilities

• Serve as the main point of contact for client inquiries and support.
• Coordinate and manage client requests from start to completion.
• Provide timely responses via phone, email, and chat.
• Monitor client satisfaction and identify opportunities to improve the overall experience.

Skills

Communication

Problem-solving

Organization

Multitasking

Independent work

Tools

CRM systems

Scheduling tools

Job description

We are looking for a proactive and customer-focused Client Experience Coordinator to join our team. This role is responsible for supporting clients throughout their experience by ensuring smooth communication, efficient coordination, and high-quality service delivery.

Key Responsibilities:

• Serve as the main point of contact for client inquiries and support
• Coordinate and manage client requests from start to completion
• Provide timely responses via phone, email, and chat
• Monitor client satisfaction and identify opportunities to improve the overall experience

Requirements:

• Strong communication and problem-solving skills
• Excellent organizational and multitasking abilities
• Ability to work independently and manage priorities effectively
• Basic computer skills (CRM systems, email, scheduling tools)
• Previous experience in customer service, coordination, or client support is preferred

What We Offer:

• Flexible work environment
• Training and ongoing support
• Opportunities for growth and advancement
• Performance-based compensation