Client Experience Coordinator (Remote)

Nexora Talent; Naperville (IL); Remote; USD 52,000 - 62,000; Full time

Benefits offered by this job

Flexible work environment

Training and ongoing support

Opportunities for growth and advancing

Performance-based compensation

Job summary

Nexora Talent in Naperville, IL is seeking a proactive Client Experience Coordinator to guide clients through their journey with clear communication, coordinated processes, and high-quality service.

You will handle inquiries via phone, email, and chat, coordinate requests end-to-end, monitor satisfaction, and identify improvements while collaborating with internal teams. This role offers a flexible work environment, training, growth opportunities, and performance-based compensation.

Qualifications

• Strong communication and problem-solving skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently and manage priorities effectively.
• Basic computer skills with CRM systems, email and scheduling tools.

Responsibilities

• Serve as the main point of contact for client inquiries and support.
• Coordinate and manage client requests from start to completion.
• Provide timely responses via phone, email, and chat.
• Monitor client satisfaction and identify opportunities to improve the overall experience.

Skills

Client support

Communication

Organization

Tools

CRM systems

Scheduling tools

Job description

We are looking for a proactive and customer-focused Client Experience Coordinator to join our team. This role is responsible for supporting clients throughout their experience by ensuring smooth communication, efficient coordination, and high-quality service delivery.

Key Responsibilities:

• Serve as the main point of contact for client inquiries and support
• Coordinate and manage client requests from start to completion
• Provide timely responses via phone, email, and chat
• Monitor client satisfaction and identify opportunities to improve the overall experience

Requirements:

• Strong communication and problem-solving skills
• Excellent organizational and multitasking abilities
• Ability to work independently and manage priorities effectively
• Basic computer skills (CRM systems, email, scheduling tools)
• Previous experience in customer service, coordination, or client support is preferred

What We Offer:

• Flexible work environment
• Training and ongoing support
• Opportunities for growth and advancement
• Performance-based compensation