Client Success Rep

Vertical Alliance Group Inc; Texarkana (AR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay + commission

Supportive team environment

Professional development opportunities

Impactful client work

Job summary

Vertical Alliance Group Inc. is seeking a dedicated Customer Service Representative to manage client accounts, resolve issues, and support contract renewals to ensure satisfaction. You will be the main point of contact, collaborating with internal teams to deliver effective solutions.

Ideal candidates have strong communication skills, experience in account management or customer service, and a customer-first mindset. Bilingual English/Spanish is a strong plus, with proficient MS Office skills.

Qualifications

• Associate or bachelor's degree or equivalent in work experience.
• Proven experience in account management or customer service.
• Strong interpersonal and communication skills.
• Excellent time management and organizational abilities.
• Problem-solving mindset with a customer-first attitude.
• Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word).
• Ability to quickly learn and adapt to new systems and processes.
• Bilingual English/Spanish is a strong plus.

Responsibilities

• Manage a portfolio of client accounts with professionalism and accuracy, including handling renewals and leading contract negotiations to ensure client retention and satisfaction.
• Communicate confidently with key decision-makers across industries.
• Provide outstanding customer service and act as the main point of contact for client inquiries.
• Resolve client issues and concerns quickly and effectively.
• Understand and identify client business needs and offer appropriate solutions.
• Maintain accurate records of client interactions and transactions.
• Collaborate with internal teams to ensure client satisfaction.

Skills

Account management

Customer service

Communication

Time management

Organizational skills

Problem solving

Microsoft Office

Bilingual

Education

Associate or Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

Vertical Alliance Group is the parent company of INFINITY Fleet Safety Training—online training tools, including a learning management system for industries like transportation, distribution, and warehousing.

We are seeking a responsible and motivated Customer Service Representative (CSR) who excels at delivering outstanding customer service, understanding client business needs, and resolving challenges with effective solutions. If you’re passionate about helping customers and solving problems, we want to hear from you!

Key Responsibilities:

• Manage a portfolio of client accounts with professionalism and accuracy, including handling renewals and leading contract negotiations to ensure client retention and satisfaction
• Communicate confidently with key decision-makers across industries
• Provide outstanding customer service and act as the main point of contact for client inquiries
• Resolve client issues and concerns quickly and effectively
• Understand and identify client business needs and offer appropriate solutions
• Maintain accurate records of client interactions and transactions
• Collaborate with internal teams to ensure client satisfaction

Qualifications:

• Associate or bachelor's degree or equivalent in work experience
• Proven experience in account management or customer service
• Strong interpersonal and communication skills
• Excellent time management and organizational abilities
• Problem-solving mindset with a customer-first attitude
• Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
• Ability to quickly learn and adapt to new systems and processes
• Bilingual (English/Spanish) is a strong plus

What We Offer:

• Competitive pay + commission opportunities
• Supportive team environment
• Opportunities for professional development and advancement
• A chance to make a real impact with clients

Vertical Alliance Group is an equal opportunity employer and utilizes E-Verify for new hires.