Call Center Rep

Vertical Alliance Group Inc; Texarkana (AR); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive pay + bonus opportunities

Supportive team environment

Professional development and careerAdv

Opportunity to impact clients

Job summary

Vertical Alliance Group Inc. is seeking a motivated Call Center Representative to drive new business opportunities through outbound calls and lead qualification. You will support Account Executives by building a robust sales pipeline and setting up demos.

The ideal candidate is confident on the phone, persistent, and capable of handling high call volumes while working independently in a fast-paced environment. Bilingual English/Spanish is a strong plus.

Qualifications

• Excellent communication and interpersonal skills.
• Call center experience is a plus.
• Self-starter attitude and strong work ethic.
• Detail-oriented and organized.
• Ability to handle high call volumes and multitask in a fast-paced environment.
• Proficient in Microsoft Office Suite (Excel, Word).
• Able to quickly learn and adapt to new systems.
• Bilingual English/Spanish is a strong plus.

Responsibilities

• Research and identify potential customers using our database.
• Contact prospects via cold calls, emails, and other channels.
• Set up demo meetings for Account Executives.
• Use a CRM to track leads and manage communications.

Skills

Communication

Call center experience

Self-starter

Detail oriented

Multitasking

MS Office

Learn new systems

Bilingual EN/ES

Tools

CRM

Job description

Vertical Alliance Group is the parent company of INFINITI Fleet Safety Training—online training tools, including a learning management system for industries like transportation, distribution, and warehousing.

We are seeking a motivated and results‑driven Call Center Representative handling outbound calls to generate new business opportunities by identifying, contacting, and qualifying potential clients. This role plays a critical part in building and maintaining a strong sales pipeline for our Account Executives to convert into closed business. The ideal candidate is confident on the phone, persistent, and skilled at initiating conversations that lead to meaningful opportunities.

Key responsibilities

• Using our database, researching and identifying potential customers who fit the company's ideal customer profile
• Contacting prospects businesses through various channels, including cold calling, emailing, etc.
• Setting up demo meetings for the Account Executives team to take over the sales process
• Using tools like a CRM to track leads and manage communications

Necessary skills

• Excellent communication and interpersonal skills
• Previous experience in a call center role is a plus
• Strong work ethic and a desire to succeed
• Ability to work independently as a self‑starter
• Detail‑oriented and organized
• Ability to handle high call volumes and multitask in a fast‑paced environment
• Proficient in Microsoft Office Suite (Excel, Word)
• Ability to quickly learn and adapt to new systems and processes
• Bilingual (English/Spanish) is a strong plus

What We Offer:

• Competitive pay + bonus opportunities
• Supportive team environment
• Opportunities for professional development and advancement
• A chance to make a real impact with clients

Vertical Alliance Group is an equal opportunity employer and utilizes E-Verify for new hires.