Client Success & Relations Specialist

Hugo Gonzalez - State Farm Agent; Hoboken (NJ); Presencial; USD 40.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dental insurance

Health insurance

Vision insurance

Flexible schedule

Paid time off

Training & development

Bonus program

Opportunity for advancement

Descripción de la vacante

Hugo Gonzalez - State Farm Agent in Hoboken, NJ seeks a Customer Service Account Representative to guide clients through the full lifecycle, from initial relationship to transaction satisfaction. The role emphasizes relationship-building, problem-solving, and driving customer value in a fast-paced agency environment.

The position offers competitive salary, health/dental/vision coverage, flexible scheduling, paid time off and opportunities for advancement within a growing agency.

Formación

• Excellent relationship-building skills with customers, internal team members and external partners.
• An analytical and creative mind to solve complex business problems.
• Eager to increase customer satisfaction and retention.
• Able to communicate clearly and effectively (both written and verbal).
• Excellent prioritization and management skills.
• Outstanding interpersonal skills.
• Eagerness to continual learn, adapt and improve.
• Self-motivated with a team player attitude.

Responsabilidades

• Establishing a trusted strategic advisor relationship with each client and driving continued value of our products and services.
• Accountability for your customers' success, which includes customer retention, positive reviews from customers and increase engagement.
• Identifying upselling opportunities and sharing them with the team members for account growth
• Advocating for our customers' needs and sharing feedback with the team
• Proactively managing accounts and using the internal resources available
• Deliver proof of value to our customers

Conocimientos

Relationship-building

Analytical thinking

Customer service

Communication

Prioritization

Interpersonal skills

Continuous learning

Team player

Descripción del empleo

Hugo Gonzalez - State Farm Agent in Hoboken, NJ seeks a Customer Service Account Representative to guide clients through the full lifecycle, from initial relationship to transaction satisfaction. The role emphasizes relationship-building, problem-solving, and driving customer value in a fast-paced agency environment.

The position offers competitive salary, health/dental/vision coverage, flexible scheduling, paid time off and opportunities for advancement within a growing agency.