Client Success & Projects Coordinator

Forthea; Houston (TX); Hybrid; USD 58,000 - 78,000; Full time

Job summary

Forthea is a Houston-based digital marketing agency that partners with clients to drive lead generation through data analytics and creative execution. This hybrid Houston role focuses on maintaining strong client relationships and coordinating across account services and production teams.

You will support renewals, craft proposals, and help translate performance data into actionable strategy for clients, while collaborating with leadership on new business opportunities and service expansions.

Qualifications

• Excellent client and account service record; track record of accomplishing successful results for clients.
• Experience with writing, presenting and executing effective communications, media or interactive marketing plans.
• Minimum Field-of-Expertise: Marketing, Advertising, PR, Communications or similar.

Responsibilities

• Periodic meetings with account services teams to review success status.
• Periodic meetings with Client to review overall progress, strategy, satisfaction and any new needs.
• Stay abreast of all current agency accounts for reference in new business presentations.
• Assist agency leadership with research, and information gathering.
• Serve as liaison between client and production team, working closely with production team leads to ensure success.
• Constant review accounts for trouble‑spots, trying to improve what may seem to be satisfactory situations.
• Periodically review client's primary performance metrics and meet with production team to ensure success.
• Review account performance and present suggestions and proposals for up‑sells.
• Support the Account Lead on renewals by tracking renewal dates, pulling performance results, and preparing talking points for ongoing products and services.
• Help write proposals for new services, add‑ons, and upgrades, working with the Account Lead and production teams to gather details and scope. Assist with revisions and contract paperwork as needed.
• Proactively monitor and report on client success to internal teams.

Skills

Client relationship management

Communication skills

Project coordination

Education

Bachelor's Degree

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Forthea is a Houston-based digital marketing agency that partners with clients to drive lead generation through data analytics and creative execution. This hybrid Houston role focuses on maintaining strong client relationships and coordinating across account services and production teams.

You will support renewals, craft proposals, and help translate performance data into actionable strategy for clients, while collaborating with leadership on new business opportunities and service expansions.