Client Success Programs Manager

Moore, A Series LLC; United States; Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive healthcare

Paid holidays

Generous paid time off

Job summary

Moore is a data-driven CX company seeking a Manager, Client Success to coordinate client programs, manage accounting activities, and nurture strong client relationships. You will act as the primary liaison between clients and internal teams to ensure scope is executed and objectives met.

In this role, you will track deliverables, document key decisions, and help ensure projects stay on time and on budget. You’ll collaborate with Creative, Analytics, Data & Analytics, and other departments to

Qualifications

• 3+ years of agency experience.
• Bachelor’s degree (B.A. or B.S.) or equivalent from accredited college or university.
• Ability to work in a team environment to meet client goals.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office suite of products including Outlook, Word, Excel, PowerPoint, SharePoint and Teams.
• Ability to learn and adapt quickly to various communication and workflow platforms such as Workfront, NetSuite, Salesforce, and Asana.

Responsibilities

• Partner with the Associate Vice President of Client Success to support the execution of client strategies, contractual obligations, and account objectives.
• Build and maintain positive working relationships with clients and internal stakeholders, serving as a key point of contact for day-to-day account needs.
• Collaborate with cross-functional teams, including Creative, Audience Planning, Analytics, Data & Analytics, and other departments, to ensure timely completion of client deliverables.
• Track project deliverables and client commitments across assigned accounts, proactively identifying potential risks or delays and communicating them to appropriate stakeholders.
• Support client satisfaction by assisting with issue resolution, facilitating follow-up, and ensuring client requests are addressed in a timely manner.
• Schedule and coordinate client and internal meetings, assisting with agenda development and preparation of meeting materials as needed.
• Capture, organize, and distribute meeting notes, key decisions, action items, and next steps to ensure clear communication and accountability.
• Participate in recurring internal status meetings, providing updates on project progress, client needs, upcoming milestones, and deliverables.
• Support the overall health and growth of client accounts by helping maintain strong client relationships and identifying opportunities to enhance service delivery.
• Assist in the day-to-day management of assigned accounts, ensuring projects remain organized, on schedule, and aligned with client expectations.
• Demonstrate initiative by identifying process improvements, operational gaps, and client needs, bringing recommendations forward to improve efficiency and client experience.
• Provide support to directors and other team members on special projects and additional assignments as needed.

Skills

Agency experience

Teamwork

Communication

Attention to detail

Self-motivation

Project management

Education

Bachelor’s degree

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

SharePoint

Teams

Workfront

NetSuite

Salesforce

Asana

Job description

Moore is a data-driven CX company seeking a Manager, Client Success to coordinate client programs, manage accounting activities, and nurture strong client relationships. You will act as the primary liaison between clients and internal teams to ensure scope is executed and objectives met.

In this role, you will track deliverables, document key decisions, and help ensure projects stay on time and on budget. You’ll collaborate with Creative, Analytics, Data & Analytics, and other departments to