Manager, Client Success

Moore; Lanham (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare benefits

Paid holidays

Generous PTO

Job summary

Moore, a data-driven CXM company, is seeking a Manager, Client Success to support the delivery of client programs by coordinating projects, managing accounting activities, and fostering strong client relationships.

You will serve as the main liaison between clients and internal teams, track deliverables, document key decisions, and help ensure projects stay on time and within scope while driving client satisfaction and account growth.

Qualifications

• 3+ years of agency experience.
• Direct marketing fundraising experience highly desirable.
• Bachelor’s degree or equivalent from accredited college or university.
• Ability to work in a team environment to meet client goals.
• Solid understanding of a direct response/direct marketing program.
• Friendly, customer-service-oriented attitude.
• Strong written and verbal communication skills.
• Exceptional attention to detail and strong organizational/project management skills.
• Self-motivated and solutions-oriented, with the ability to anticipate client and organizational needs.
• Self-starter with strong organizational skills and the ability to work independently.

Responsibilities

• Partner with the Associate Vice President of Client Success to support the execution of client strategies, contractual obligations, and account objectives.
• Build and maintain positive working relationships with clients and internal stakeholders, serving as a key point of contact for day-to-day account needs.
• Collaborate with cross-functional teams to ensure timely completion of client deliverables.
• Track project deliverables and client commitments across assigned accounts, proactively identifying potential risks or delays.
• Support client satisfaction by assisting with issue resolution and ensuring client requests are addressed promptly.
• Schedule and coordinate client and internal meetings, preparing agendas and materials as needed.
• Capture and distribute meeting notes, decisions, action items, and next steps to ensure clear communication.
• Participate in internal status meetings, providing updates on progress and upcoming milestones.
• Support the health and growth of client accounts by maintaining strong client relationships and identifying opportunities to improve service delivery.
• Assist in day-to-day management of assigned accounts to stay on schedule and aligned with client expectations.
• Identify process improvements and operational gaps, bringing recommendations forward to enhance efficiency and client experience.
• Provide support to directors and other team members on special projects and assignments.

Skills

Agency experience

Direct marketing fundraising

Team collaboration

Excellent communication

Project management

Microsoft Office

Workflow/process learning

Education

Bachelor’s degree (B.A. or B.S.) or equivalent

Tools

Microsoft Office

Workfront

NetSuite

Salesforce

Asana

Job description

Brief DescriptionThe

Brief DescriptionThe Manager, Client Success is responsible for supporting the successful delivery of client programs and initiatives by coordinating projects, managing accounting activities, and fostering strong client relationships. This role serves as a key liaison between clients and internal teams, ensuring all stakeholders have the information and resources needed to execute against approved scope and meet client objectives. The Manager, Client Success, tracks deliverables, facilitates communication, documents key decisions, and helps ensure projects are completed accurately and on time. Working collaboratively across departments, this role contributes to client satisfaction, account growth, operational efficiency, and the overall success of Moore's mission. Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors. Check out www.WeAreMoore.com for more information.

Your Impact

• Partner with the Associate Vice President of Client Success to support the execution of client strategies, contractual obligations, and account objectives.
• Build and maintain positive working relationships with clients and internal stakeholders, serving as a key point of contact for day-to-day account needs.
• Collaborate with cross-functional teams, including Creative, Audience Planning, Analytics, Data & Analytics, and other departments, to ensure timely completion of client deliverables.
• Track project deliverables and client commitments across assigned accounts, proactively identifying potential risks or delays and communicating them to appropriate stakeholders.
• Support client satisfaction by assisting with issue resolution, facilitating follow-up, and ensuring client requests are addressed in a timely manner.
• Schedule and coordinate client and internal meetings, assisting with agenda development and preparation of meeting materials as needed.
• Capture, organize, and distribute meeting notes, key decisions, action items, and next steps to ensure clear communication and accountability.
• Participate in recurring internal status meetings, providing updates on project progress, client needs, upcoming milestones, and deliverables.
• Support the overall health and growth of client accounts by helping maintain strong client relationships and identifying opportunities to enhance service delivery.
• Assist in the day-to-day management of assigned accounts, ensuring projects remain organized, on schedule, and aligned with client expectations.
• Demonstrate initiative by identifying process improvements, operational gaps, and client needs, bringing recommendations forward to improve efficiency and client experience.
• Provide support to directors and other team members on special projects and additional assignments as needed.

Your Profile

• 3+ years of agency experience
• Direct marketing fundraising experience highly desirable
• Bachelor’s degree (B.A. or B.S.) or equivalent from accredited college or university.
• Ability to work in a team environment to meet client goals.
• Solid understanding of a direct response/direct marketing program
• Friendly, customer-service-oriented attitude.
• Strong written and verbal communication skills.
• Exceptional attention to detail and strong organizational/project management skills
• Self-motivated and solutions-oriented, with the ability to anticipate client and organizational needs
• Self-starter with strong organizational skills and the ability to work independently while seeking guidance when needed.
• Proficiency with Microsoft Office suite of products including Outlook, Word, Excel, PowerPoint, SharePoint and Teams.
• Ability to learn and adapt quickly to various communication and workflow platforms such as Workfront, NetSuite, Salesforce, and Asana.

How We’ll Support You

• Join the largest marketing and fundraising company in North America serving the nonprofit industry, where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged, and inspired, we offer a wide range of benefits, including comprehensive healthcare, paid holidays, and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.