Client Success Manager: Drive Strategy & Growth

Moore; Lanham (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare benefits

Paid holidays

Generous PTO

Job summary

Moore, a data-driven CXM company, is seeking a Manager, Client Success to support the delivery of client programs by coordinating projects, managing accounting activities, and fostering strong client relationships.

You will serve as the main liaison between clients and internal teams, track deliverables, document key decisions, and help ensure projects stay on time and within scope while driving client satisfaction and account growth.

Qualifications

• 3+ years of agency experience.
• Direct marketing fundraising experience highly desirable.
• Bachelor’s degree or equivalent from accredited college or university.
• Ability to work in a team environment to meet client goals.
• Solid understanding of a direct response/direct marketing program.
• Friendly, customer-service-oriented attitude.
• Strong written and verbal communication skills.
• Exceptional attention to detail and strong organizational/project management skills.
• Self-motivated and solutions-oriented, with the ability to anticipate client and organizational needs.
• Self-starter with strong organizational skills and the ability to work independently.

Responsibilities

• Partner with the Associate Vice President of Client Success to support the execution of client strategies, contractual obligations, and account objectives.
• Build and maintain positive working relationships with clients and internal stakeholders, serving as a key point of contact for day-to-day account needs.
• Collaborate with cross-functional teams to ensure timely completion of client deliverables.
• Track project deliverables and client commitments across assigned accounts, proactively identifying potential risks or delays.
• Support client satisfaction by assisting with issue resolution and ensuring client requests are addressed promptly.
• Schedule and coordinate client and internal meetings, preparing agendas and materials as needed.
• Capture and distribute meeting notes, decisions, action items, and next steps to ensure clear communication.
• Participate in internal status meetings, providing updates on progress and upcoming milestones.
• Support the health and growth of client accounts by maintaining strong client relationships and identifying opportunities to improve service delivery.
• Assist in day-to-day management of assigned accounts to stay on schedule and aligned with client expectations.
• Identify process improvements and operational gaps, bringing recommendations forward to enhance efficiency and client experience.
• Provide support to directors and other team members on special projects and assignments.

Skills

Agency experience

Direct marketing fundraising

Team collaboration

Excellent communication

Project management

Microsoft Office

Workflow/process learning

Education

Bachelor’s degree (B.A. or B.S.) or equivalent

Tools

Microsoft Office

Workfront

NetSuite

Salesforce

Asana

Job description

Moore, a data-driven CXM company, is seeking a Manager, Client Success to support the delivery of client programs by coordinating projects, managing accounting activities, and fostering strong client relationships.

You will serve as the main liaison between clients and internal teams, track deliverables, document key decisions, and help ensure projects stay on time and within scope while driving client satisfaction and account growth.