Client Success & Printer Support Specialist

TEKsystems; Longview (TX); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability coverage

Health Spending Account

Transit benefits

Time Off (PTO)

Job summary

TEKsystems in Longview, TX, is seeking a contract Service Delivery technician to support Xerox equipment. The role mixes onsite and remote work, with troubleshooting, printer setup, and drive installation.

You’ll manage parts inventories, coordinate with service providers, and report activity for billing and asset tracking. The position requires a High School Diploma, strong communication, and the ability to lift up to 50 pounds.

Qualifications

• Customer service and problem-solving skills required.
• Ability to read, understand, and follow English instructions.
• Willingness to lift and move up to 50 pounds and handle physical tasks.

Responsibilities

• Provide basic device cleaning and replace parts per specs.
• Perform break/fix activities and diagnose equipment issues.
• Support onsite and remote service, including printers and drivers.
• Coordinate with vendors and report activity for billing.
• Maintain onsite inventory and document asset data.
• Monitor and apply software updates and patches.

Skills

Customer service skills

Detail-oriented

Positive attitude

Strong communication skills

Ability to manage multiple tasks

Basic equipment troubleshooting

Reading and following English

Work with minimal supervision

Ability to lift up to 50 pounds

Education

High School Diploma or equivalent

Education Verification Required

Job description

TEKsystems in Longview, TX, is seeking a contract Service Delivery technician to support Xerox equipment. The role mixes onsite and remote work, with troubleshooting, printer setup, and drive installation.

You’ll manage parts inventories, coordinate with service providers, and report activity for billing and asset tracking. The position requires a High School Diploma, strong communication, and the ability to lift up to 50 pounds.