Client Success Partner

Tidewater HR Advisory; Annapolis (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Waterfront office location

Medical, dental, vision benefits

401(k)

Paid time off

Job summary

TidewaterHR is seeking a Client Success Partner in Annapolis to serve as a trusted contact for clients, ensuring an exceptional experience and strong retention. You’ll coordinate requests, guide clients through demonstrations, and collaborate with internal teams to deliver seamless service.

The ideal candidate is personable, proactive, highly organized, and enjoys helping others succeed, with a customer-service mindset and a solutions-focused approach.

Qualifications

• Experience in delivering high-quality client support.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Ability to learn new systems quickly and adapt to change.

Responsibilities

• Provide proactive, high-touch support to clients and ensure an exceptional experience.
• Anticipate client needs, respond to questions, and resolve concerns with a solutions-focused approach.
• Schedule and lead client demonstrations of the company’s technology solutions.
• Troubleshoot client access and usage issues and help clients navigate the technology.
• Coordinate client requests and follow through on commitments and next steps.

Skills

Customer service

Communication

Organization

Problem solving

Follow-through

Tools

Salesforce

HubSpot

Job description

TidewaterHR is working with a dynamic Annapolis-based organization to hire a Client Success Partner.

Are you someone who keeps things moving, remembers the details, follows through, and genuinely enjoys helping people succeed?

Our client combines innovative technology with high-touch, personalized client support and is looking for an enthusiastic, driven, and highly organized Client Success Partner to join its growing team.

This is an exciting opportunity for someone who enjoys helping people, solving problems, staying organized, and making sure clients have an exceptional experience. You’ll serve as a trusted point of contact for clients while contributing to the outstanding service and strong client retention the organization is known for.

What You’ll Do

• Provide proactive, high-touch support to clients and help ensure an exceptional experience.
• Anticipate client needs, respond to questions, and help resolve concerns with a solutions-focused approach.
• Schedule and lead client demonstrations of the company’s innovative technology solutions.
• Troubleshoot client access and usage issues and help clients effectively navigate the company’s technology.
• Coordinate client requests and ensure commitments, details, and next steps are followed through to completion.
• Develop a strong understanding of the company’s solutions so you can confidently support and guide clients.
• Partner with internal team members to address client needs and deliver a seamless experience.
• Maintain accurate and organized client information within the company’s CRM and other systems.
• Identify opportunities to enhance the client experience and support continued client retention.
• Take ownership of client needs and see issues through to resolution.
• Contribute to a collaborative, energetic team environment as the organization continues to grow.

What We’re Looking For

We’re looking for someone who is personable, upbeat, proactive, and detail-oriented, with a strong sense of follow-through, a solutions-driven mindset, and a genuine desire to help others succeed.

The ideal candidate:

• Has excellent verbal and written communication skills.
• Is highly organized and able to manage multiple priorities while maintaining attention to detail.
• Takes initiative, follows through, and can be counted on to get things done.
• Enjoys developing relationships and creating positive experiences for clients.
• Has a strong customer-service mindset and a natural ability to connect with people.
• Is resourceful and solutions-oriented when challenges arise.
• Is comfortable learning new technology, systems, and processes.
• Thrives in a fast-paced, collaborative environment.
• Brings enthusiasm, professionalism, and a strong work ethic to the team.
• Is motivated by goals, growth, and the opportunity to make a meaningful contribution.

Qualifications

• Customer Service: 1 year preferred
• Experience with CRM software such as Salesforce, HubSpot, or similar platforms is a plus.
• Strong computer skills and comfort learning new technology.
• Strong organizational, communication, problem-solving, and follow-up skills.

Entry-level and experienced professionals are encouraged to apply. Candidates with strong communication, organization, and customer-service skills, and the drive to learn and succeed will be considered.

Why Join Us?

Career Growth: The company is on an exciting growth trajectory, offering ample opportunities to advance in your career while making a lasting impact.

Great Location: Work from a beautiful office located on the water in Annapolis.

Comprehensive Benefits: Medical, dental, and vision benefits are available, along with a 401(k) and three weeks of paid time off.

Innovative Environment: Be part of an organization that combines innovative technology with personalized, high-touch client support.

Collaborative Culture: Join a team that values initiative, accountability, enthusiasm, and people who are willing to jump in and make things happen.

Opportunity to Make an Impact: Your follow-through, ideas, and contributions will directly influence the client experience and support the organization’s continued growth.

If you’re someone who takes pride in providing exceptional service, enjoys helping others, and wants the opportunity to grow alongside an exciting organization, we’d love to hear from you.