Client Success Representative

Ticketsauce; San Diego (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Happy Hours

Flexible Working Schedule

Job summary

TicketSauce is a dynamic, fast-paced event management platform based in San Diego. We’re seeking a Client Success Representative to onboard clients, set up events, and provide end-user support with creative problem solving.

You will own client relationships, drive adoption and retention, identify upsell opportunities, and collaborate with cross-functional teams. Travel to partner events (<10%) and weekend on-call rotation are part of the role, with a friendly, fast-paced office environment and flexible scheduling.

Qualifications

• 2+ years of relevant experience in client service or similar
• Experience with Help Scout or other client service software preferred
• Proficient in MS Office and project management software
• Impeccable written and verbal communication skills
• Able to travel up to 10% to work onsite with partners

Responsibilities

• Own overall relationship with assigned clients, increasing adoption, retention, revenue and satisfaction
• Establish trusted advisor relationship with each client and drive continued revenue and value
• Help clients set goals and KPIs and assist in achieving them
• Identify and develop upsell opportunities
• Communicate client needs cross-departmentally and advocate for solutions
• Handle support calls and end-user support
• Conduct onboarding and sales implementation trainings via online platforms
• Test new feature technologies on request
• Maintain literacy in web technologies
• Work onsite at partner events locally and out of state as needed
• Participate in weekend on-call rotation

Skills

Client service

Communication

Team player

Self-starter

Analytical

Multitasking

Tools

Help Scout

MS Office

Project management tools

Job description

Job Description for Client Success Representative:

TicketSauce is an innovative, fast-paced event management platform. We build the technology to allow organizations the ability to create and share events under their own brand while making it simple for the public to find and attend events. Festivals, conferences, business events, concerts, sports, venues, associations - you name it, we have created an event for it! Our mission? Create branded events to generate more revenue and data for our clients.

Job Description

As a Client Success Representative, you will be our public face to out clients as you help them on-board to that platform and set up events in the software as well as handling end user support using creative problem solving. You’re passionate about engaging both current and future customers with simple solutions for complex situations while expanding their proficiency utilizing our software. Working with the Director of Client Success to manage and handle all client related issues. If you want to be a part of a growing, exciting company that rewards proactive work, great relational skills and creative thinking, we would be excited to talk with you about this opportunity.

Responsibilities

• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, revenue generation and satisfaction
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued revenue and value of our products and services
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Work to identify and/or develop upsell opportunities
• Communicate customer needs/issues cross-departmentally and advocate for solutions
• Handle support calls and navigate end user support
• Conduct both new client onboarding and sales implementation trainings via online presentation platforms
• Testing new feature technologies upon request
• Maintaining literacy and interest in the web and web-based software technologies
• Work on-site at partner events both locally and out of state as needed
• Participate in a weekend on call rotation

Qualifications

• Prior experience in Client Service or equivalent history of increasing customer satisfaction, adoption, and retention
• Proven ability to drive continuous value of our services and upsell revenue opportunities
• Impeccable written and verbal communication skills
• Detail oriented and analytical
• Strong team player but still a self-starter
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly

Requirements

• 2+ years of relevant experience
• Experience with Help Scout or other client service software preferred
• Proficient in MSOffice and project management software
• You’re driven: No one needs to push you to excel; it’s just who you are
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use
• You want to help and serve our customers: They win, so you win
• Able and excited to travel (<10%) to work onsite with some of our most valued partners
• Fast paced but fun office environment based in San Diego, California
• Health Insurance, Happy Hours, and Flexible Working Schedule