Client Success Advocate

Tidewater HR Advisory; Annapolis (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Waterfront office location

Medical, dental, vision benefits

401(k)

Paid time off

Job summary

TidewaterHR is seeking a Client Success Partner in Annapolis to serve as a trusted contact for clients, ensuring an exceptional experience and strong retention. You’ll coordinate requests, guide clients through demonstrations, and collaborate with internal teams to deliver seamless service.

The ideal candidate is personable, proactive, highly organized, and enjoys helping others succeed, with a customer-service mindset and a solutions-focused approach.

Qualifications

• Experience in delivering high-quality client support.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Ability to learn new systems quickly and adapt to change.

Responsibilities

• Provide proactive, high-touch support to clients and ensure an exceptional experience.
• Anticipate client needs, respond to questions, and resolve concerns with a solutions-focused approach.
• Schedule and lead client demonstrations of the company’s technology solutions.
• Troubleshoot client access and usage issues and help clients navigate the technology.
• Coordinate client requests and follow through on commitments and next steps.

Skills

Customer service

Communication

Organization

Problem solving

Follow-through

Tools

Salesforce

HubSpot

Job description

TidewaterHR is seeking a Client Success Partner in Annapolis to serve as a trusted contact for clients, ensuring an exceptional experience and strong retention. You’ll coordinate requests, guide clients through demonstrations, and collaborate with internal teams to deliver seamless service.

The ideal candidate is personable, proactive, highly organized, and enjoys helping others succeed, with a customer-service mindset and a solutions-focused approach.