Client Success & Order Specialist

Risus Talent Partners LLC; Tucson (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

Risus Talent Partners LLC is seeking a Customer Service Representative in Tucson, AZ to deliver a consistent, high-quality customer experience and act as the liaison between customers, sales, and operations. You will manage orders, quotes, and communications to ensure on-time, in-full delivery and maintain accurate records.

Ideal candidates have strong organizational skills, proficiency with Microsoft Office, and a commitment to accuracy and customer care.

Qualifications

• Strong organizational skills; ability to prioritize tasks.
• Demonstrated initiative in personal professional development.
• Basic arithmetic including gross profit calculations.
• Attention to detail and accuracy.
• Proficiency in Microsoft Office including Excel, Word, PowerPoint and Outlook.
• Ability to communicate effectively in writing, verbally over the phone, and in person, at our own site and at customer or 3rd party sites.
• Maintain regular and punctual attendance.

Responsibilities

• Process and confirm orders and/or communicate what needs to be ordered, the day they are received
• Generate standard quotes within 24 - 48 hours of receipt
• Answer phones by the 3rd ring, and all emails by the end of each day
• Build, maintain, and keep price lists current to protect and maintain GP margins
• Build accurate specs and inventory items within 24-48 hours
• Resolve customer problems and elevate issues immediately to an acceptable, timely and appropriate resolution
• Monitor customer min/max, open orders, back orders and inventory levels alerting customers immediately to changes to deliver on time, in full and in spec (DIFOTIS)
• Must frequently use independent discretion, judgment and decision making skills to achieve quality and performance standards
• Serve as liaison with sales, purchasing, design, manufacturing and shipping
• Prepare proposals and miscellaneous correspondence
• Maintain thorough customer records
• Monitor and resolve slow payment issues
• Assist with slow moving inventory
• Expedite material based on customer needs

Skills

Strong organizational skills

Attention to detail

Communication skills

Multitasking

Time management

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Risus Talent Partners LLC is seeking a Customer Service Representative in Tucson, AZ to deliver a consistent, high-quality customer experience and act as the liaison between customers, sales, and operations. You will manage orders, quotes, and communications to ensure on-time, in-full delivery and maintain accurate records.

Ideal candidates have strong organizational skills, proficiency with Microsoft Office, and a commitment to accuracy and customer care.