Client Success & Operations Specialist II

Cox Automotive Inc.; Grove City (OH); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive Inc. is seeking a on-site administrative professional in Ohio to serve as a primary contact for client issues, collaborating with national sales teams and auction stakeholders.

The role emphasizes data entry, account maintenance, and timely communications to meet customer requirements. Responsibilities include coordinating with transport, recon, and invoicing processes, maintaining vehicle files, and generating operational reports while adhering to safety and quality standards.

Qualifications

• High School Diploma or GED with 3 years of related field experience or equivalent combination.
• Proficient in Microsoft Excel with clerical or administrative background.
• Strong customer service mindset and effective communication skills.

Responsibilities

• Serve as a key contact for client issue resolution with sales teams and stakeholders.
• Perform data entry of required information and maintain account relationships.
• Coordinate with posting, recon, and transportation for vehicle charges and records.
• Respond to customer inquiries and provide quality service to resolve problems.
• Prepare reports and balance sales-related documents for accounts receivable.

Skills

Clerical experience

Excel proficiency

Customer service

Communication skills

Organizational skills

Education

High School Diploma or GED

Related degree/certification beyond HS

Tools

Microsoft Excel

Job description

Cox Automotive Inc. is seeking a on-site administrative professional in Ohio to serve as a primary contact for client issues, collaborating with national sales teams and auction stakeholders.

The role emphasizes data entry, account maintenance, and timely communications to meet customer requirements. Responsibilities include coordinating with transport, recon, and invoicing processes, maintaining vehicle files, and generating operational reports while adhering to safety and quality standards.