Client Success & Operations Liaison

Socket.dev; Horsham (PA); On-site; USD 48,000 - 68,000; Full time

Job summary

Interstate Premier Facility Services Provider is seeking a Customer Service Partner to join our home office and help maintain client satisfaction. You will support field directors, regional directors and operations managers, coordinating resources and responding to client needs with a proactive, collaborative approach.

You will work with CRM systems, help gather feedback, and contribute to training, quality assurance, and strategic initiatives to improve service delivery and client relationships.

Qualifications

• 2–3 years of experience in customer service, client management, field support, or related area.
• Associate degree or equivalent experience in business administration, management, or related field.
• Demonstrated ability in customer service or client relationship management.
• Strong interpersonal and communication skills.
• Ability to work collaboratively in a team and support a dynamic work environment.
• Problem-solving capabilities and attention to detail.

Responsibilities

• Help coordinate the provision of resources to enable field teams to deliver excellent service.
• Address client concerns, resolve issues, and implement corrective actions.
• Gather client feedback and insights from field operations for improvement.
• Support field training and development by identifying needs and providing resources.
• Oversee quality assurance to meet client expectations and standards.
• Work with field teams to identify risks and implement preventive measures.
• Drive initiatives to improve client satisfaction and streamline processes.
• Support use of CRM tools for tracking interactions and enhancing efficiency.

Skills

Customer service

Client relationship management

Team collaboration

Communication skills

Problem-solving

Data-driven

Organizational skills

Education

Associate degree or equivalent

Tools

Microsoft Office Suite

Job description

Interstate Premier Facility Services Provider is seeking a Customer Service Partner to join our home office and help maintain client satisfaction. You will support field directors, regional directors and operations managers, coordinating resources and responding to client needs with a proactive, collaborative approach.

You will work with CRM systems, help gather feedback, and contribute to training, quality assurance, and strategic initiatives to improve service delivery and client relationships.