Service Dispatch Specialist: Scheduling & Retention

Interstate Premier; Horsham, Northern (PA, KY); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Interstate Premier is seeking a reliable Dispatcher to coordinate daily service schedules, communicate with customers and field teams, and help ensure services are completed efficiently and on schedule.

You will manage appointments, answer inquiries, and support customer retention through proactive communication and rebooking efforts. This role requires strong communication, organization, and basic computer skills.

Qualifications

• 1 to 3 years of customer service, administrative, dispatching, scheduling, or call based experience.
• Strong communication skills, especially over the phone.
• Comfortable making outbound calls and discussing services with customers.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
• Basic computer proficiency, including email, scheduling systems, and CRM tools.

Responsibilities

• Coordinate daily service schedules and appointments with field teams.
• Communicate with field teams regarding schedules, service needs, changes, and customer requests.
• Answer incoming calls, emails, and messages and respond to customer questions regarding services, pricing, and scheduling.
• Call customers to follow up on completed services and confirm satisfaction.
• Proactively contact past customers from prior years to schedule current season services.
• Assist in rebooking services that customers have previously received but have not yet scheduled for the current season.
• Prepare and send quotes, confirmations, and basic service information.
• Maintain accurate customer records, schedules, and service history.
• Monitor scheduled services and communicate changes or issues to the appropriate personnel.
• Support general office operations, including light administrative and coordination tasks.

Skills

Customer service

Communication

Outbound calls

Organizational skills

CRM tools

Tools

CRM tools

Scheduling systems

Email

Job description

Interstate Premier is seeking a reliable Dispatcher to coordinate daily service schedules, communicate with customers and field teams, and help ensure services are completed efficiently and on schedule.

You will manage appointments, answer inquiries, and support customer retention through proactive communication and rebooking efforts. This role requires strong communication, organization, and basic computer skills.