Client Experience & Service Specialist

Interstate Premier; Horsham, Northern (PA, KY); Hybrid; USD 42,000 - 70,000; Full time

Job summary

Interstate Premier, based in our home office, seeks a Customer Service Partner to lead client satisfaction. You will provide direct support to field directors, regional directors and operations managers, aiding in effective management of client and site portfolios.

This role suits someone who excels in customer service, thrives in a team, and is passionate about making a tangible impact on our operations. You will coordinate resources, address client concerns, gather feedback, and help train

Qualifications

• Minimum 2-3 years of experience in customer service, client relationship management.
• Associate degree or equivalent experience in business administration, management, or a related field.
• Strong interpersonal and communication skills.
• Ability to work collaboratively in a team and support a dynamic work environment.
• Problem-solving capabilities and attention to detail.

Responsibilities

• Help coordinate the provision of resources, including technical expertise and support services, to enable field teams to deliver exceptional customer service to clients.
• Participate in addressing client concerns, resolving issues promptly, and implementing corrective actions to uphold positive client relationships.
• Aid in gathering client feedback and insights from field operations, assisting in the analysis to identify improvement areas, and implementing strategies to boost client satisfaction.
• Support field teams’ training and development efforts by identifying needs, suggesting training programs, and providing resources to enhance their client-facing skills.
• Assist in overseeing quality assurance processes to ensure services meet client expectations, organizational standards, and industry regulations.
• Work alongside field teams to identify and address potential risks to client satisfaction, actively contributing to preventive measures.
• Engage in initiatives aimed at improving client satisfaction, streamline processes, and optimizing resource for the benefit of clients and the organization.
• Support the use of Customer Relationship Management (CRM) tools for tracking client interactions, managing communications and enhancing operational efficiency.

Skills

Customer service

Relationship management

Communication skills

Team collaboration

Problem solving

Attention to detail

Data driven

Education

Associate degree or equivalent experience in business administration/management

Tools

Microsoft Office Suite

Job description

Interstate Premier, based in our home office, seeks a Customer Service Partner to lead client satisfaction. You will provide direct support to field directors, regional directors and operations managers, aiding in effective management of client and site portfolios.

This role suits someone who excels in customer service, thrives in a team, and is passionate about making a tangible impact on our operations. You will coordinate resources, address client concerns, gather feedback, and help train