Client Success & Operations Lead — Accounts & Delivery

TNR Business Solutions LLC; Greensburg (Westmoreland County); Hybrid; USD 62,000 - 88,000; Full time

Benefits offered by this job

Retention bonuses

Paid time off

Full benefit package

Job summary

TNR Business Solutions LLC is seeking a Client Service Professional & Operations Specialist to lead client communications, manage deliverable timelines, and oversee account operations across digital marketing and insurance service lines.

The role focuses on strengthening client retention, improving service quality, and coordinating with sales to expand accounts. A strong background in agency or brokerage operations is preferred, with a competitive compensation package.

Qualifications

• 3+ years in client service management, agency account management, or service operations.
• Strong organizational habits with CRM platforms and ticketing systems.
• Empathetic communication style with strong problem-solving initiative.
• Experience in marketing agency or insurance brokerage environments preferred.

Responsibilities

• Lead client communications and onboarding momentum to ensure satisfaction.
• Oversee deliverable timelines and account operations across services.
• Audit service delivery milestones, reporting schedules, and policy servicing requests.
• Streamline CRM ticketing and SLA tracking; coordinate internal tasks.

Skills

Client relationship management

CRM proficiency

Project coordination

Communication

Problem solving

Tools

CRM software

Ticketing systems

Job description

TNR Business Solutions LLC is seeking a Client Service Professional & Operations Specialist to lead client communications, manage deliverable timelines, and oversee account operations across digital marketing and insurance service lines.

The role focuses on strengthening client retention, improving service quality, and coordinating with sales to expand accounts. A strong background in agency or brokerage operations is preferred, with a competitive compensation package.