Client Service Professional & Operations Specialist

TNR Business Solutions LLC; Greensburg (Westmoreland County); Hybrid; USD 62,000 - 88,000; Full time

Benefits offered by this job

Retention bonuses

Paid time off

Full benefit package

Job summary

TNR Business Solutions LLC is seeking a Client Service Professional & Operations Specialist to lead client communications, manage deliverable timelines, and oversee account operations across digital marketing and insurance service lines.

The role focuses on strengthening client retention, improving service quality, and coordinating with sales to expand accounts. A strong background in agency or brokerage operations is preferred, with a competitive compensation package.

Qualifications

• 3+ years in client service management, agency account management, or service operations.
• Strong organizational habits with CRM platforms and ticketing systems.
• Empathetic communication style with strong problem-solving initiative.
• Experience in marketing agency or insurance brokerage environments preferred.

Responsibilities

• Lead client communications and onboarding momentum to ensure satisfaction.
• Oversee deliverable timelines and account operations across services.
• Audit service delivery milestones, reporting schedules, and policy servicing requests.
• Streamline CRM ticketing and SLA tracking; coordinate internal tasks.

Skills

Client relationship management

CRM proficiency

Project coordination

Communication

Problem solving

Tools

CRM software

Ticketing systems

Job description

Client Service Professional & Operations Specialist

Lead client satisfaction, onboarding momentum, and operationalexcellence across digital marketing and insurance service lines.Full-time position with salary, retention bonuses, and full benefitpackage.

About The Opportunity

At TNR Business Solutions, client retention and service quality arethe backbone of our growth. We are seeking an experiencedClient Service Professional & Operations Specialistto lead client communications, manage deliverable timelines, andoversee account operations across our digital marketing agency andinsurance service operations.

Key Responsibilities

• Client Account Management: Serve as the primaryrelationship contact for key accounts, ensuring fast responsetimes and high satisfaction scores.
• Service Delivery Quality Control: Audit webdevelopment milestones, SEO reporting schedules, and insurancepolicy servicing requests.
• Workflow Optimization: Streamline CRM ticketingsystems, SLA tracking, and internal team task delegation.
• Retention & Upsell Support: Identifyexpanding client needs and coordinate with sales producers forsmooth account additions.

Compensation & Employee Benefits

• Competitive Base Salary: $62,000 - $88,000based on experience and leadership capabilities.
• Retention Bonuses: Quarterly cash bonuses tiedto client account health and renewal retention metrics.
• Paid Time Off: Generous PTO, vacation days,sick leave, and paid company holidays.

Requirements

• 3+ years in client service management, agency account management,or service operations.
• Strong organizational habits with CRM platforms and ticketingsystems.
• Empathetic communication style with strong problem-solvinginitiative.
• Experience in marketing agency or insurance brokerage environmentspreferred.