Client Services Team Lead: Strategy, Coaching & Delivery

Syneos Health; Bridgewater (MA); On-site; USD 99,733 - 119,667; Full time

Job summary

Syneos Health is seeking a Team Lead for Client Services in Bridgewater, MA. The role involves leading Client Services Managers, driving strategic initiatives, and ensuring service delivery excellence. Candidates should possess strong communication, leadership, and analytical skills, with a focus on problem-solving and operational efficiency.

The position offers an annual salary between $99,733 and $119,667. Qualifications include a BA/BS degree and proficiency in Microsoft Office.

Qualifications

• Must have strong oral and written communication skills including presentation skills.
• Experience in the pharmaceutical or healthcare industry is preferred.
• Must demonstrate strong analytical capacity and a data appreciation.

Responsibilities

• Lead the Client Services US Team, ensuring alignment on priorities.
• Monitor team health and proactively communicate with leadership.
• Translate organizational goals into departmental initiatives.
• Facilitate operational/staff meetings and manage sensitive processes.

Skills

Strong leadership, organizational, and coordination skills

Strong oral/written communication skills

Excellent customer service skills

Strong analytical capacity

Troubleshooting and problem solving

Aptitude for automated systems

Ability to escalate and create suggestions for action

Strong ability to design and execute strategies

Education

Associate’s or BA/BS degree

Tools

Microsoft Office applications

Job description

Syneos Health is seeking a Team Lead for Client Services in Bridgewater, MA. The role involves leading Client Services Managers, driving strategic initiatives, and ensuring service delivery excellence. Candidates should possess strong communication, leadership, and analytical skills, with a focus on problem-solving and operational efficiency.

The position offers an annual salary between $99,733 and $119,667. Qualifications include a BA/BS degree and proficiency in Microsoft Office.