Client Services Strategy Lead

Syneos Health Commercial Solutions; Newtown (PA); On-site; USD 99,733 - 119,667; Full time

Job summary

Syneos Health Commercial Solutions is looking for a Client Services US Team Lead in Newtown, Pennsylvania. This role involves leadership of Client Services Managers, ensuring alignment on priorities, and advocating for long-term team strategies. The Lead will manage performance processes with care while facilitating team meetings and operational initiatives.

Ideal candidates have strong leadership and organizational skills, excellent communication abilities, and experience in the pharmaceutical or healthcare industry. The position offers a dynamic work environment with competitive compensation and opportunities for growth.

Qualifications

• Strong leadership, organizational, and coordination skills.
• Strong oral/written communication skills including presentation skills.
• Excellent customer service skills for internal and external clients.

Responsibilities

• Serve as a key liaison between the Client Services leadership and the team.
• Monitor team health, capacity trends, and risk areas.
• Lead change management related to new processes and tools.
• Use data and insights for decision-making and improvement.
• Manage sensitive performance management processes.

Skills

Leadership

Organizational skills

Communication skills

Customer service

Analytical skills

Problem-solving

Ability to design strategies

Education

Associate's or BA/BS degree

Tools

Microsoft Office (SharePoint, Excel, PowerPoint, Word)

Job description

Syneos Health Commercial Solutions is looking for a Client Services US Team Lead in Newtown, Pennsylvania. This role involves leadership of Client Services Managers, ensuring alignment on priorities, and advocating for long-term team strategies. The Lead will manage performance processes with care while facilitating team meetings and operational initiatives.

Ideal candidates have strong leadership and organizational skills, excellent communication abilities, and experience in the pharmaceutical or healthcare industry. The position offers a dynamic work environment with competitive compensation and opportunities for growth.