Client Success & Operations Coordinator — Onsite KC

northpoint; Kansas City (MO); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

HRA/HSA contributions

401k with match

Free daily lunches

Leadership & development training

Onsite gym

Job summary

WarehouseQuote seeks an Account Coordinator to support day-to-day client needs from the Kansas City office. You will ensure timely and intentional communication with internal and external stakeholders, following established procedures and systems.

Responsibilities include handling calls and emails, applying SOPs, troubleshooting issues, documenting exceptions, and sustaining high levels of client service while representing our core values in a fast-paced environment.

Qualifications

• Excellent time management and communication skills.
• Ability to multi-task in a fast-paced environment.
• Strong written and verbal communication.

Responsibilities

• Communicate with clients via phone, email, and various systems.
• Execute Standard Operating Procedures.
• Troubleshoot issues and errors.
• Document and communicate detailed exceptions.
• Maintain a high level of client service.

Skills

Communication

Time management

Customer service

Attention to detail

Tools

CRM software

Job description

WarehouseQuote seeks an Account Coordinator to support day-to-day client needs from the Kansas City office. You will ensure timely and intentional communication with internal and external stakeholders, following established procedures and systems.

Responsibilities include handling calls and emails, applying SOPs, troubleshooting issues, documenting exceptions, and sustaining high levels of client service while representing our core values in a fast-paced environment.