Account Coordinator

northpoint; Kansas City (MO); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

HRA/HSA contributions

401k with match

Free daily lunches

Leadership & development training

Onsite gym

Job summary

WarehouseQuote seeks an Account Coordinator to support day-to-day client needs from the Kansas City office. You will ensure timely and intentional communication with internal and external stakeholders, following established procedures and systems.

Responsibilities include handling calls and emails, applying SOPs, troubleshooting issues, documenting exceptions, and sustaining high levels of client service while representing our core values in a fast-paced environment.

Qualifications

• Excellent time management and communication skills.
• Ability to multi-task in a fast-paced environment.
• Strong written and verbal communication.

Responsibilities

• Communicate with clients via phone, email, and various systems.
• Execute Standard Operating Procedures.
• Troubleshoot issues and errors.
• Document and communicate detailed exceptions.
• Maintain a high level of client service.

Skills

Communication

Time management

Customer service

Attention to detail

Tools

CRM software

Job description

*This role is onsite in Kansas City

About WarehouseQuote

At WarehouseQuote, our clients hire us to manage their 3PL Warehousing Network. We do this by leveraging technology, data intelligence, and operational excellence to drive clarity, growth, and innovation with excellence in all that we do. WarehouseQuote has built an integrated network of warehouses that can provide customers with on-demand scalable capacity. Customer inventory inside the WarehouseQuote network is managed by proprietary technology that can be utilized to provide real-time inventory visibility and forecasting.

The Role

The Account Coordinator supports the day-to-day needs of our clients. This teammate will ensure that we are communicating timely, effectively, and with intentionality to internal and external stakeholders.

Day To Day Responsibilities:

• Communication via phone, email, and various systems


• Executing on Standard Operating Procedures


• Troubleshooting issues and errors


• Detailed Exceptions tracking - When something goes wrong we document and communicate the issue


• Maintaining a high level of positive Client Service - We are kind, but firm with service expectations

Who We Are Looking For:

WarehouseQuote only hires A+ rock stars who are dedicated to our core values and will work to maintain our incredible culture. We are dedicated to hard work and supporting each other and the community in which we live. We do this by investing in leadership and development efforts, supporting each other, having open and honest conversations, empowering everyone to take ownership of the things that are important to them, group charitable events, and, among other things, planned/impromptu company outings.

• Excellent time management, interpersonal, listening, and written and verbal communication skills


• Strong technical skills and ability to learn computer programs


• Ability to multi-task, stay organized, and adapt quickly in a fast-paced, customer-focused environment


• Reliable transportation and the ability to work from our Kansas City office five days a week


• Ability to work remotely including reliable home internet & smart phone access


• Teammates who are committed to our CORE VALUES:

Putting People First

• Our team doesn’t leave anyone behind. If help is needed, we jump in to support

Do The Right Thing Every Time

• Even when it doesn’t benefit individuals or the organization, we always do what’s right

Taking Ownership of Every Situation

• This includes our mistakes, and our personal development

Financial Discipline

• We will never risk the long term health of the company for short term gain

Living Generously

• We selflessly and humbly give of our time and talent to make a positive impact on those around us

Benefits:

• 85% of premiums for medical, dental, and vision plans covered by WarehouseQuote


• $2,000 annual HRA/HSA contribution


• 401k with 100% match, up to 6%, immediately vested upon enrollment


• Reimbursement programs: childcare, tuition, wellness, cellphone


• Free daily lunches


• Leadership and development training


• Men and women haircuts


• Onsite gym

What Comes Next:

1. Submit your application


2. The HR hiring manager will review your resume and determine if we feel there is a match based on your skill set.


3. If there is a perceived match, we will have an initial phone interview to get acquainted with you and introduce the company.


4. If there is mutual interest, we will proceed with a technical interview with one or more team members, a case interview, and finally a culture-based (non-technical) interview that will see if we are a match culturally for our organization.