Account Coordinator - Customer Success & Order Coordination

Ironwear; Town of Florida (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Career growth & development

Competitive Compensation Plan

Medical, dental, and vision benefits with 100% premiums paid

Paid Time Off

401k with company match

Job summary

A safety solution provider located in New York is seeking an Account Coordinator for a full-time position. The role entails customer support, order processing, and maintaining strong customer relationships. The ideal candidate should have excellent communication skills and a minimum of two years of relevant experience. The company offers competitive compensation and comprehensive benefits including medical insurance and 401k with a company match.

Qualifications

• Excellent communication skills, both verbal and written.
• Two years of related experience is required.
• Organized and meticulous with strong interpersonal skills.

Responsibilities

• Answer incoming calls, emails, and chats to provide customer support.
• Evaluate and write up incoming orders for processing.
• Assist customers with inquiries on inventory and pricing.
• Communicate with account managers regarding customer concerns.
• Process all necessary paperwork for customer orders.

Skills

Superior verbal and written communication skills

Proficient in Microsoft Office Suite

Strong interpersonal skills

Multi-tasking ability in a demanding environment

Experience with CX ticketing platforms

Education

High school degree or GED

Tools

Microsoft Office Suite

CX ticketing platform (e.g., Zendesk)

Job description

A safety solution provider located in New York is seeking an Account Coordinator for a full-time position. The role entails customer support, order processing, and maintaining strong customer relationships. The ideal candidate should have excellent communication skills and a minimum of two years of relevant experience. The company offers competitive compensation and comprehensive benefits including medical insurance and 401k with a company match.