Client Success & Onboarding Specialist (Hybrid)

Site Organic LLC; Alpharetta (GA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare options

Flexible PTO

401(k) match

Job summary

Ministry Brands is seeking a Client Success Associate to help ensure client satisfaction and product adoption across our SaaS platforms. You will drive onboarding, deliver best practices, and maintain strong relationships through the client lifecycle.

Ideal candidates have 2–4 years in client-facing roles, are proficient with Salesforce or Zendesk, and can manage multiple priorities in a fast-paced environment while collaborating with cross-functional teams.

Qualifications

• 2–4 years in a client success or customer-facing role.
• Bachelor's degree or equivalent experience.
• Ability to quickly understand a large portfolio of products.
• Experience with Salesforce or Zendesk or similar tools.

Responsibilities

• Promote software adoption and implement onboarding strategies.
• Provide best practices and guidance to clients to optimize usage.
• Build and maintain strong client relationships throughout the lifecycle.
• Host webinars, events, and road shows to engage clients.
• Collaborate with operations and engineering to address resources.

Skills

Client success

Customer service

Onboarding

Salesforce

Zendesk

Office 365

Education

Bachelor's degree

Tools

Salesforce

Zendesk

Office 365

Job description

Ministry Brands is seeking a Client Success Associate to help ensure client satisfaction and product adoption across our SaaS platforms. You will drive onboarding, deliver best practices, and maintain strong relationships through the client lifecycle.

Ideal candidates have 2–4 years in client-facing roles, are proficient with Salesforce or Zendesk, and can manage multiple priorities in a fast-paced environment while collaborating with cross-functional teams.