Customer Support Specialist / Client Success Coordinator

AME Group; Vincennes (IN); Presencial; USD 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent benefits package

Descripción de la vacante

The AME Group in Vincennes, IN is seeking a full-time Customer Support/Administrative specialist to join our people-first team. You’ll be the main point of contact for clients, helping them achieve objectives with personalized service and timely responses.

You will guide onboarding, monitor usage, and proactively address issues or opportunities, ensuring a smooth experience and strong relationships. A focus on clear communication and professional conduct is essential.

Formación

• Experience in customer support or administrative roles.
• Excellent written and verbal communication skills.
• Ability to multi-task and work with minimal supervision.

Responsabilidades

• Build strong relationships with clients, serving as their main point of contact.
• Understand clients’ objectives, challenges, and preferences to provide personalized support.
• Provide client support during the onboarding process.
• Monitor client accounts and usage, proactively identifying and addressing issues or opportunities.
• Provide excellent customer service, responding to client inquiries and resolving issues promptly.

Conocimientos

Excellent communication

Strong phone presence

Time management

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

Description

Welcome to The AME Group – Where People Power Progress

At The AME Group, every employee helps define who we are. For over 35 years, we’ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As one of the nation’s leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don’t just adapt to change — we drive it. Join a company where your voice matters, your work makes an impact, and your future is a shared journey.

We prioritize customer satisfaction and believe in building strong customer relationships through excellent customer service.

What You Will Be Doing

• Build strong relationships with clients, serving as their main point of contact.
• Understand clients’ objectives, challenges, and preferences to provide personalized support.
• Provide client support during the onboarding process.
• Monitor client accounts and usage, proactively identifying and addressing issues or opportunities.
• Provide excellent customer service, responding to client inquiries and resolving issues promptly.

Requirements

What You Need for This Position

• Previous experience in Customer Support, Administrative, or a related role is preferred
• Excellent written and verbal communication skills
• Strong positive phone presence and ease with conversation
• Being a self-starter with the ability to work with minimal supervision
• Strong problem solving skills
• Proficient with Microsoft Suite of products
• Ability to handle multiple situations with calmness and professionalism
• Ability to multi-task and manage time efficiently
• Ability to be reliable and organized

What We’re Looking For:

Someone who takes ownership, thrives in a fast-paced environment, and is eager to continuously learn and grow. If you’re excited about leadership and customer support, we’d love to hear from you!

Working with us will provide you with the opportunity to make a positive impact on our clients as you contribute to the seamless operations within The AME Group - Your contribution matters!

This is a full-time position with an excellent benefits package.

Pay range depends on experience. Standard background checks will be completed on candidates.