Customer Support Specialist / Client Success Coordinator

Evergreen Services Group; Vincennes (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

The AME Group is seeking a dedicated Customer Support/Administrative role in Vincennes, Indiana. You will be the primary point of contact for clients, helping them achieve their objectives and ensuring a smooth onboarding experience.

You’ll monitor usage, address issues proactively, and deliver timely responses with a focus on reliability and professionalism. This is a full-time position with benefits and room for growth.

Qualifications

• Experience in customer support, admin or related role preferred.
• Excellent written and verbal communication skills.
• Strong phone presence and conversational ease.
• Self-starter with ability to work with minimal supervision.
• Strong problem solving skills.
• Proficient with Microsoft Suite of products.
• Ability to handle multiple situations with calmness and professionalism.
• Ability to multi-task and manage time efficiently.
• Reliable and organized.

Responsibilities

• Build strong relationships with clients, serving as their main point of contact.
• Understand clients’ objectives, challenges, and preferences to provide personalized support.
• Provide client support during the onboarding process.
• Monitor client accounts and usage, proactively identifying and addressing issues or opportunities.
• Provide excellent customer service, responding to client inquiries and resolving issues promptly.

Skills

Customer support

Administrative work

Communication

Phone presence

Self-starter

Problem solving

Microsoft Office

Multitasking

Time management

Reliability

Tools

Microsoft Office

Job description

Description

Welcome to The AME Group – Where People Power Progress

At The AME Group, every employee helps define who we are. For over 35 years, we’ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As one of the nation’s leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don’t just adapt to change — we drive it. Join a company where your voice matters, your work makes an impact, and your future is a shared journey.

We prioritize customer satisfaction and believe in building strong customer relationships through excellent customer service.

What You Will Be Doing

• Build strong relationships with clients, serving as their main point of contact.
• Understand clients’ objectives, challenges, and preferences to provide personalized support.
• Provide client support during the onboarding process.
• Monitor client accounts and usage, proactively identifying and addressing issues or opportunities.
• Provide excellent customer service, responding to client inquiries and resolving issues promptly.

Requirements

What You Need for This Position

• Previous experience in Customer Support, Administrative, or a related role is preferred
• Excellent written and verbal communication skills
• Strong positive phone presence and ease with conversation
• Being a self-starter with the ability to work with minimal supervision
• Strong problem solving skills
• Proficient with Microsoft Suite of products
• Ability to handle multiple situations with calmness and professionalism
• Ability to multi-task and manage time efficiently
• Ability to be reliable and organized

What We’re Looking For:

Someone who takes ownership, thrives in a fast-paced environment, and is eager to continuously learn and grow. If you’re excited about leadership and customer support, we’d love to hear from you!

Working with us will provide you with the opportunity to make a positive impact on our clients as you contribute to the seamless operations within The AME Group - Your contribution matters!

This is a full-time position with an excellent benefits package.

Pay range depends on experience. Standard background checks will be completed on candidates.