Client Success Lead – Onboarding & Support

Evergreen Services Group; Vincennes (IN); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

The AME Group is seeking a dedicated Customer Support/Administrative role in Vincennes, Indiana. You will be the primary point of contact for clients, helping them achieve their objectives and ensuring a smooth onboarding experience.

You’ll monitor usage, address issues proactively, and deliver timely responses with a focus on reliability and professionalism. This is a full-time position with benefits and room for growth.

Qualifications

• Experience in customer support, admin or related role preferred.
• Excellent written and verbal communication skills.
• Strong phone presence and conversational ease.
• Self-starter with ability to work with minimal supervision.
• Strong problem solving skills.
• Proficient with Microsoft Suite of products.
• Ability to handle multiple situations with calmness and professionalism.
• Ability to multi-task and manage time efficiently.
• Reliable and organized.

Responsabilités

• Build strong relationships with clients, serving as their main point of contact.
• Understand clients’ objectives, challenges, and preferences to provide personalized support.
• Provide client support during the onboarding process.
• Monitor client accounts and usage, proactively identifying and addressing issues or opportunities.
• Provide excellent customer service, responding to client inquiries and resolving issues promptly.

Connaissances

Customer support

Administrative work

Communication

Phone presence

Self-starter

Problem solving

Microsoft Office

Multitasking

Time management

Reliability

Outils

Microsoft Office

Description du poste

The AME Group is seeking a dedicated Customer Support/Administrative role in Vincennes, Indiana. You will be the primary point of contact for clients, helping them achieve their objectives and ensuring a smooth onboarding experience.

You’ll monitor usage, address issues proactively, and deliver timely responses with a focus on reliability and professionalism. This is a full-time position with benefits and room for growth.