Client Success & Onboarding Specialist

ZenAgain Inc.; New York (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

ZenAgain Inc. is seeking a Client Success Coordinator in New York City. The role involves supporting client inquiries, assisting with onboarding, and helping launch programs to ensure client success. Ideal candidates will have strong communication skills, a proactive attitude, and an interest in SaaS and digital marketing. Compensation ranges from $55,000 to $70,000 USD depending on experience. Join us to play a key role in optimizing programs that drive business outcomes.

Qualifications

• Experience or interest in client success, client management, customer support, or marketing.
• Ability to work independently and collaboratively.
• Interest in technology and digital marketing.

Responsibilities

• Serve as the main support contact for customer inquiries.
• Monitor consumer-facing inboxes and educate on promotions.
• Assist in program launches from inquiries to post-launch.
• Help create sales and marketing materials for clients.

Skills

Strong written and verbal communication skills

Highly organized and detail-oriented

Experience in client success or customer support

Interest in SaaS and digital marketing

Ability to manage multiple priorities

Proactive and resourceful mindset

Tools

Google Sheets/Excel

SQL

Canva

Adobe Suite

Job description

ZenAgain Inc. is seeking a Client Success Coordinator in New York City. The role involves supporting client inquiries, assisting with onboarding, and helping launch programs to ensure client success. Ideal candidates will have strong communication skills, a proactive attitude, and an interest in SaaS and digital marketing. Compensation ranges from $55,000 to $70,000 USD depending on experience. Join us to play a key role in optimizing programs that drive business outcomes.