Client Success Manager

ZenAgain Inc.; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A dynamic tech company in New York City is seeking a Client Success Manager to manage client relationships throughout their lifecycle. The ideal candidate will have strong organizational skills, a proactive attitude, and at least 1 year of experience in SaaS or digital marketing. Responsibilities include onboarding clients, ensuring retention, and collaborating with sales. This is an exciting opportunity to play a pivotal role in driving client success.

Qualifications

• 1+ years experience related to SaaS, technology, and/or digital marketing.
• Proactive, energetic attitude in a fast-paced environment.
• Ability to manage multiple clients and strategies.

Responsibilities

• Build and maintain strong relationships with clients.
• Own the post-sales relationship including onboarding and retention.
• Serve as the main point of contact between clients and the team.
• Analyze data through reports and trends.

Skills

Written communication skills

Verbal communication skills

Client-facing skills

Organizational skills

Presentation skills

Education

BA/BS degree

Job description

Team Zenivize is growing. See our open positions below.

CLIENT SUCCESS MANAGER — New York City, NY

OVERVIEW

Zenivize is looking for a dynamic Client Success Manager (CSM) to join our growing team. This individual will manage a portfolio of clients through the customer lifecycle; driving adoption and outcomes leading to renewals and expansion of product offerings throughout the client journey.

We’re looking for self‑motivated, curious, resilient professionals with strong organizational and follow‑up skills, who thrive in a fast‑paced environment. As a CSM, you will be expected to meet clearly defined individual goals while working closely with leadership to drive the business forward.

KEY RESPONSIBILITIES

• Build and maintain strong direct relationships with key client stakeholders and/or their designated agencies and partners. Establish consistent touchpoints with these stakeholders.
• Own the entire post‑sales relationship, including onboarding, ongoing retention, and up‑selling/expansion.
• Manage the client experience through effective communication with a strong focus on growth and performance to ensure retention and renewal.
• Establish a regular engagement cadence with each assigned client to track goals, deliver periodic business reviews, provide product roadmap updates, and act as a point of escalation for all activities across the client account.
• Serve as the main point of contact and liaison between clients and the rest of the Zenivize team.
• Partner with Sales and Marketing teams on upsell, cross‑sell, and expansion opportunities.
• Analyze data through reports and trends.
• Other duties as needed based on department and/or organizational needs.

REQUIREMENTS

• BA/BS degree & 1+ years experience related to SaaS, technology and/or digital marketing.
• A proactive, energetic attitude and desire to work in a results‑oriented, collaborative and fast paced environment.
• Superb written and verbal communication skills.
• Organized and process oriented.
• Strong client‑facing and presentation skills with the ability to establish credibility with executives.
• A curious and resourceful mindset, eager to learn and quick to solve problems.
• Ability to successfully manage multiple clients, campaigns, strategies in an organized and meticulous manner.
• A self‑starter who is diligent and organized but adaptable.